Senior localization engineer

at  Acclaro Translating Global Business

ABOUT US

Acclaro is the trusted partner to some of the world’s biggest brands and fastest-growing global companies. It’s our mission to harness the powerful combination of human expertise and cutting-edge technology, putting brands into the heads, hearts, and hands of people everywhere.
Our AI-powered business management and language platform, WordsOnline, ensures a faster time to market with measurable results. Our global team and community of language, country, and technology experts leverage their knowledge to craft localization strategies that help our customers succeed in any market.

YOU AND THE ROLE

The Localization engineer is responsible for supporting the other team members, mostly in project management from a technical perspective.

This can be achieved by the following:

• Project files preparation and finalization, ensuring timely and high-quality delivery of localized products
• Providing solutions and automation of new or existing processes to optimize efficiency and quality
• Quality assurance and validation checks
• Troubleshoot and resolve technical issues related to localization, including file format conversions, and encoding problems
• CAT tools mastering
• English speaking proficiency

RESPONSIBILITIES

• Develop and maintain quality-related processes
• Define cost-effective and account-specific LQA strategies (with support of the Program lead where required)
• Work closely with the PMs coordinating the full cycle of LQA reviews, advising on resources and schedule
• Manage day-to-day relationships with clients on quality matters; provide regular status reports, and proactively offer solutions to ensure customer satisfaction
• Monitor client feedback; provide RCAs and CAPAs if needed; manage linguistic implementation of changes and arbitration as needed
• Collaborate with PMs and Language leads to track and triage queries and client responses
• Document and update quality and linguist-related workflows and trackers
• Monitor internal feedback from Editors and Project managers regarding translator quality; prepare change reports and provide feedback and retraining as needed
• Track and analyze vendor performance, identifying patterns and training gaps
• Conduct quality evaluations as requested by clients
• Onboard linguists and ensure they complete all mandatory training sessions
• Select, train, and assign monthly tasks to Language Leads; coordinate and attend monthly group calls
• Gather and communicate linguist availability to production team
• Own style guides and glossaries, including updates, sweeps, and backup