Senior Logistics Service Delivery Manager

at  PVH

EXPERIENCE

• Minimum of 7 years’ experience working in Supply Chain, ideally in Customer Service (CS)
• Demonstrated ability to manage CS improvement projects for impact
• Ability to leverage Customer Relationship Management techniques
• Experience in leading multi-national project teams in a global context
• Track record of successfully driving up customer satisfaction scores
• Experience of working in consulting and/or sales is a plus

EDUCATION

• University degree in Business, Supply Chain Management or Finance

SKILLS

• Strategic influencing skills and ability to listen actively are a must
• Strong business acumen, data savviness and ability to manage up
• Proactive mindset, ability to work independently, with a ‘can do’ attitude
• Resilient and driven individual that excels in overcoming organizational hurdles
• Ability to navigate complex matrix organizations with adaptive leadership styles
• Excellent verbal and written communication skills in English

SUPERVISORY RESPONSIBILITIES

Direct: N/A
Indirect: Ongoing project team responsibilities under the umbrella of the Logistics+ Plan and the Service Enhancement pillar. The size of the project teams will vary from 5 to 30 associates with multiple projects to be led in parallel.