Senior Machine Learning Engineer - Data Science (f/m/d)*

at  Parloa

YOUR MISSION

As a Senior Machine Learning Engineer - Data Science (f/m/d)*, you will work on Parloa’s machine learning models and related software components that power our generative AI and NLU products. You will become a member of Parloa’s AI & Data Science Team that owns machine learning models and frameworks that power our product as well as the ML operations platform. You will work closely with product teams to help them solve customer problems with machine learning and AI. You will leverage cutting edge technologies to keep sharpening Parloa’s competitive edge to transform the entire customer service industry with AI.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Take ownership of data science and machine learning projects that help us improve our generative AI product suite
• Work closely with product management, design and product engineers to shape requirements and our product vision leveraging AI and LLMs in line with customer needs
• Execute machine learning projects end-to-end: understanding user-facing requirements, data gathering and transformation, exploratory data analysis, model productionization, maintenance and support, continuous improvement
• Shape our ML platform (ML / LLM Ops) by defining the requirements and/or designing and implementing parts of it in collaboration with our data platform and DevOps teams
  Our Tech stack (Data): Microsoft Azure, Python, Kubernetes, Docker, Terraform, MongoDB, Redis (more technologies will added as we build our data and Machine Learning platforms)