Senior Machine Learning Engineer - Language Platform (f/m/d)*

at  Parloa

YOUR MISSION

As a Senior Machine Learning Engineer - Language Platform (f/m/d)*, you will build, scale and improve Parloa’s platform to evaluate and fine-tune machine learning models required to extend Parloa to new languages. As a member of our AI & Data Science team, you will take ownership of models for speech-to-text, entity recognition and translation. You will ensure our models generate high quality data for our generative AI, NLU and real-time translation products. You will work closely with product teams to help them solve customer problems with machine learning and AI. You will leverage cutting edge technologies to keep sharpening Parloa’s competitive edge to transform the entire customer service industry with AI.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Execute machine learning projects end-to-end: understanding user-facing requirements, data gathering and transformation, exploratory data analysis, model productionization, maintenance and support, continuous improvement
• Develop a platform to automate the evaluation and fine-tuning of our language models (speech to text, entity recognition, translation, anonymization)
• Work closely with data platform and product engineers to shape our technical product vision and strategy to make Parloa internationally scalable
• Build and improve our ML platform (ML / LLM Ops) in collaboration with data platform and DevOps
  Our Tech stack (Data): Microsoft Azure, Python, Kubernetes, Docker, Terraform, MongoDB, Redis (more technologies will added as we build our data and Machine Learning platforms)