Senior Manager Business Lending Product Management

at  Commonwealth Bank

MORE SPECIFICALLY YOU WILL

• Define and refine the customer proposition through Voice of Customer, market research and industry analysis
• Develop and design the features of a designated new product or enhancement to address an identified market need or opportunity
• Drive customer and business outcomes through deep understanding of performance drivers including customer experience, business performance and market conditions
• Propose product design changes, seeking the appropriate approvals and delivering those changes to market, including planning and leading the promotional efforts for new or enhanced products
• Ensure adherence to regulatory obligations through a deep understanding of regulatory environment and management of issues, incidents and control environment
• Deliver financial outcomes by:
• Monitoring the financial performance and customer outcomes related to their products, by reviewing sales, closures, profits and costs on a monthly basis
• Monitor the design of products by reviewing complaints, sales outside the target market and risk controls on a monthly basis
• Monitor the competitive performance of their products by reviewing competitor offerings on a monthly basis (nice to have)
• Monitor business results of recently introduced or enhanced products and recommending modifications in product features, pricing, and marketing approaches to improve results.
• Distribution and operations support and SME for key product changes
• Manage change to continuously improve processes to facilitate the overall customer experience
• Engage with all areas across the business as both an SME and approval point for all changes that impact their products
• Work closely with the PO to manage the product backlog by influencing decisions. thereby addressing appropriate items in every sprint, QTR etc
• Deliver long term strategic projects to ensure their products continue to meet genuine customer needs
• Proactively manage risks associated to the product
• Be the technology point of contact and engage relevant teams from various areas of the bank driven the prioritisation
• Proactively engage dependency teams for development, support and end-to-end testing

Please refer the Job description for details