Senior Manager Business Operations

at  ams

ABOUT US

We are AMS. We are a talent solutions business.
Working with clients across the globe, we have learned what it takes to be a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the complex needs of the talent you are seeking to engage - whether that talent is external to your business or already inside it.
Taking a holistic approach to the HR value chain and to attracting and retaining a world class workforce enables business success. 10,000+ experts, across 120+ countries, speaking more than 50 languages, delivering projects for the world’s most admired companies.

KEY ACCOUNTABILITIES

• Liaise with senior contacts within the client to develop and maintain business plans, recruitment plans, and organizational structures.
• Hold sound knowledge of recruitment model options and design to promote the benefits of an RPO solution to the client.
• Lead both on-site and offsite teams, driving the team to ensure that productivity, account profitability and customer satisfaction are priorities at all times.
• Solid understanding of the contract and managing the scope, governance, and compliance of the contract through team activity.
• Develop SLAs, targets, and budgets (i.e., around: effectiveness, timeliness, candidate quality, delivery of recruitment services & customer satisfaction).
• Lead teams (Managers or direct reports) in the delivery against targets, budgets, and SLAs.
• Act as a Trusted Advisor to clients and team on resourcing related matters.
• Manage senior stakeholders in fast-moving, complex, and difficult client environments enhancing AMS’ reputation within the business.
• Support the Managers in the resolution of complex and contentious situations / issues with clients.
• Understand AMS people are a key market differentiator and is genuinely committed to the development of direct reports and wider team.
• Determine resources required to achieve delivery targets, define these in collaboration with Managers and manage the allocation of these.
• Use data appropriately to make sensible decisions with both the team and the client.
• Deliver continuous improvement projects and client specific projects.
• Responsible for spotting business development opportunities and engaging with the Client Director.
• Custodian of the client’s Employee Value Proposition (EVP) ensuring the entire team can convey the proposition in a compelling way enhancing the clients brand presence in the market.
• Keep abreast of market intelligence and industry trends (i.e., new technology, recruitment metrics, legislative changes) and use this insight to develop resourcing plans.

SKILLS & EXPERIENCE

• Experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment.
• Experienced at producing business orientated management information and interpreting this to draw conclusions and make recommendations.
• Subject matter expertise, knowledge of local recruitment practices along with the ability to use market intelligence and analyse market trends to provide insights to clients.
• Deep knowledge of more than one market sector.
• Strong understanding of contracts, financial levers, governance frameworks, business assurance and controls.
• Track record of managing complex, high-profile recruitment projects and multiple campaigns.
• Experience in the use of recruitment technology and recruitment databases.
• Recognised as a ‘trusted advisor’ by senior stakeholders and HR / Resourcing leads.
• Experience of managing large teams with a mix of direct and indirect reports.
• Ability to liaise with and influence all levels of management to agree a change of direction or new process.
• Experience of managing, coaching, and developing people managers.
• Experience of developing and delivering recruitment strategies and processes to improve outcomes (e.g., decreased time to hire, increased quality of hire).
• Thorough understanding of legislation affecting area of work (e.g., age discrimination, employment risks for contractors) and ability to guide and advise clients on legislation.
• Experience of people management and development.

As an AMS Senior Manager Business Operations aligned to our new client’s solution, you will take ownership for the recruitment delivery and relationship management, ensuring all quality thresholds and KPIs are met, client satisfaction targets are achieved, and value is generated for AMS. Responsible for all aspects of your team’s development, delivering an effective and efficient service in line with client expectations. This role is expected to hold and work to maintain a sound level of specialist/technical expertise (i.e., sourcing strategies, recruitment models, best practice recruitment). You will also work closely with the Client Director to identify and progress business and account development and overall continuous improvement.