Senior Manager, Business Support, Central Business Services

at  Deloitte

REQ #

16242
Job description

CONNECT TO YOUR SKILLS AND PROFESSIONAL EXPERIENCE

We are looking for someone with the following skills and experience:

• Significant relevant experience in a senior team leader role, preferably within a professional business support environment.
• Significant experience of people and performance management, preferably within a professional business support environment.
• Relevant experience of helping to grow a new function.
• Relevant experience of recruitment and selection.
• Relevant experience of standardising and improving ways of working.
• Experience of proactively identifying opportunities and driving forward effective, relevant business solutions.
• Relevant experience engaging with senior leadership.
• Headcount and budget management skills.
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Excellent written and oral communication skills.
• Strong team leadership skills and ability to manage large remote teams.
• Experience of managing a large operational function day to day, including allocation of resource.

Desirable

• Experience of delivery centres within a professional services firm.
• Experience of Business Support functions.
• Awareness of and interest in new technologies and continuous improvement.
• Solution-oriented and demonstrates a willingness to own and solve problems.
• Ability to manage senior stakeholders effectively.
• Ability to work effectively under pressure and to prioritise workload.
• Demonstrable organisational skills, managing multiple team members and stakeholders.
• Resilience and initiative.

• Driving a high performance culture within our management team.
• Coaching and mentoring direct reports within our management team.
• Ensuring efficiency and effectiveness across the team - driving standardisation and consistency with a focus on continuous improvement.
• Collaborating with the leadership team to proactively manage business demand, reviewing resource allocations accordingly and ensuring smooth service transition of additional work.
• Inputting to the team’s strategy to ensure process, systems and CSI is built into objectives.
• Building a continuous improvement culture across the team including training, knowledge management and sharing - engaging the team in a way that drives a collaborative culture.
• Ensuring support provided is of a high standard and utilises all available technologies.
• Identify opportunities to use new systems or ways of working, and ensure that there is a clear training, communication and implementation plan for these.
• Being an ambassador for the function and demonstrating the value of the team across Central Business Services, Enabling Functions and the wider firm.
• Stakeholder management with key stakeholders across the business to ensure administrative support provided is effective and meets internal client expectations.
• Supporting the development of the learning strategy and competency frameworks focused on skills development of the team.
• Supporting the Head of Business Support with firmwide projects and initiatives related to Business Support as required, including support for and delivery of the vision and strategy for the Executive Assistant function.
• Flexibility to take on Business Support responsibilities with a high impact and/or be diverted to additional operational priorities full time, including the running of allocations, when the business requires it.
• Reporting for the Business Support services in accordance with Central Business Services procedures. Membership of the Central Business Services extended leadership team.
• Managing diverse teams within an inclusive team culture where people are recognised for their contribution