Senior Manager, Capacity Planning, Future Planning

at  Gartner

ABOUT THE ROLE:

Responsible for preparing us for our future and the rapid growth of our Destination Conferences through long term venue and space planning. This includes ensuring program, audience and exhibitor needs can be accommodated in future venues, supporting capacity analysis, and determining exhibitor inventory.
The successful candidate will take ownership of the end-to-end processes for all attendee and venue capacity planning and will align with key stakeholders to successfully manage and track changes. This person will drive the decision-making process, understanding what is required and where necessary help to build & recommend effective solutions and plans to allow for continued conference growth.

WHAT YOU WILL DO:

• Create and maintain the global capacity templates and roll up documents to ensure accurate max capacity data is being documented.
• Manage capacity conference planning with Logistics team, working towards solutions where possible & supporting with investments as required.
• Validate attendee projections against venue max capacity & flag restrictions with Logistics for in-year conference planning and conference sell-out.
• Project manage onsite actuals completion with Logistics & Content, analyze data to identify any trends, & support a tailored capacity planning approach based on conference specific attendee behavior.
• Project manage Logistics capacity planning budget writing process – drive timelines, establish guidelines, trainings & support, & review all investment requests, partnering with Financial Planning as required.
• Support attendee revenue budget writing process providing max capacities, reviewing revenue submission and working towards solutions with Logistics for additional growth where required.
• Establish & project manage the Capacity Planning process within the new Conference wrap-up process.
• Project manage PE90 timelines to ensure logistics space utilization and capacity planning is determined ahead of inventory release. Collaborate with exhibitor operations, conference logistics and venue selection & strategy teams to build effective solutions for additional growth. Determine where investment is required and ensure global profit margins are maintained.
• Establish a capacity directory for all venues globally including session rooms, meals, and pavilions to enable consistency in capacity planning.
• Determine absolute maximum capacity for all venues globally, building an automated capacity heatmap that takes into consideration attendee and exhibitor growth projections as well as venue contracting status, in order to support long-term planning and venue contracting,
• Analyze space utilization and attendee behavior of member lounges, 1:1s, and registration to determine optimal space requirements / capacity and enable effective space planning.