Senior Manager, Care Delivery Operations - Healthcare

at  myPlace Health

ABOUT MYPLACE HEALTH

myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.
Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.
myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.

WHAT DOES AN IDEAL CANDIDATE LOOK LIKE

• Passion and mission orientation: This is crucial, as PACE programs focus on vulnerable populations. Highlighting candidates who are driven by the mission ensures a strong cultural fit.
• High-growth, “zero to one” environment: This speaks to innovation and adaptability. A candidate thriving in this setting is likely someone who enjoys building structures in new or rapidly changing environments, critical for evolving care delivery models in PACE.
• Building processes and launching projects: Candidates with hands-on experience in launching initiatives will be well-prepared to drive efficiency and innovation in care delivery.
• Operations/Strategy in value-based care using lean methodology: Experience in value-based care settings is critical for PACE, which focuses on outcomes. Lean methodology aligns with the continuous improvement mindset needed in healthcare operations.
• Vendor relationship management: This is particularly important for PACE settings where vendor coordination impacts everything from supplies to specialized services.
• Experience and education: The balance between experience and education ensures that candidates are well-rounded, with hands-on operational expertise as well as strategic thinking abilities. We are looking for 5+ years in demonstrated experience. Education concentration in a related field (e.g., business/MBA, Healthcare administration/MHA, public health/MPH, management science. We will consider 8+ of related experience in lieu of education.

OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

ABOUT THIS ROLE:

This is an exciting opportunity for a mission-driven, dynamic self-starter eager to build operational functions and capabilities from the ground up. This individual is passionate about health care delivery system redesign and works closely with cross-functional leaders to design, build, and scale critical operational functions from “zero to one.” As a key partner to subject matter experts, they help develop core capabilities that empower care teams nationwide to deliver high-quality care and achieve the best outcomes. This individual is enthusiastic about creating a new care delivery model that offers personalized, high-quality care tailored to each participant’s preferences, whether in the clinic, at home, or within the community.

ADDITIONAL INFORMATION FOR THE ROLE

• This role will be a hybrid role supporting both our Greater Los Angeles and South Los Angeles Markets. This position will require up to 50% of the time in markets as needed to support business needs
• Schedule is Monday - Friday
• This position falls under an Exempt status.