Senior Manager Channel Readiness

at  Verizon

WHEN YOU JOIN VERIZON

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

JOB/ORG SUMMARY:

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you’ll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We’re not just in the business of technology; we’re in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.
Building on our commitment to connect people with quality experiences that offer the best value in wireless, let’s delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.
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Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.
• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.
• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.
• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

The Senior Manager, Channel Readiness is part of a team responsible for orchestrating successful delivery of high-priority initiatives for Straight Talk, Total Wireless, Verizon Prepaid, Simple Mobile, Walmart Family Mobile, and Tracfone in the Verizon Value CRO organization. This role will partner closely and cross functionally with multiple Brand & Distribution leads as well as Commercial / Implementation, Marketing, Operations, and GTS teams across the Value Organization to collaborate on how to bring products and services to life and deliver on Value Organization objectives. This role works cross functionally to ensure all downstream execution requirements are gathered and cared for, and keeps teams informed & prepared in order to deliver superior customer experiences.
In this position, you will partner with the Commercial, Customer Marketing and Sales leads for the respective brands to understand business needs and collaborate on the development of projects and programs across the portfolio of brands. This role is responsible for the planning, development, & delivery of core training for pricing, plans, and promos, which are customizable by Brand & Channel. The team also assists with “the last mile” GTC efforts, helping to ensure flawless execution of core product launches, including coordination with Channel leads, strategy, operations, frontline, and other cross-functional teams. This is a highly visible role that requires strong prioritization, critical thinking, and relationship-building skills as you will navigate multiple complex work streams, ensuring successful on-time delivery. You possess a strong blend of analytical, tactical skills, and possess a fierce commitment to quality and productivity. You can create an engaging presentation that tells a clear story highlighting plans and expected results.

Responsibilities:

• Executes the strategy for our Channel Readiness workstreams in alignment with the blueprint for growth VVO strategy
• Translates functional plans into operational processes and is the Directly Responsible Individual (DRI) responsible for large and complex cross-functional projects.
• Builds strong relationships across teams to set our Brand and Channel partners up for success in serving customers across Value brands
• Accountable for intake and prioritization for Value initiatives such as launches, promotions, training, and communications.
• Partners with with our EPO, PMO and GTM teams to build seamless ways of working in bringing initiatives to channel teams for execution
• Drives coordination efforts across our Go-to-Channel teams’ and project / program leads, business stakeholders and the Value leadership team for comprehensive, consistent initiative updates
• Contributes to development of operational objectives and principles to achieve goals
• Participates in governance processes to ensure stakeholder alignment from intake to execution
• Contributes to the creation of compelling and well-supported executive presentations to communicate readiness plans, and status updates at senior leadership meetings and governance reviews
• Acts as point of alignment and inspection of upstream decisions and activities before channel execution
• Executes a formal post-mortem process to ensure key objectives are met for an iterative execution approach.