Senior Manager, Communications

at  BGIS

WHO WE ARE

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The Senior Manager, Communications is primarily responsible for developing, implementing and managing the Account Relationship and Communications programs. The position requires a strategic approach and integration with the facility management, project delivery and other workstreams that are responsible for the delivery of services within the buildings. Program development requires a comprehensive understanding of commercial real estate and the role of Business Units within buildings. Operational expertise and strong communication skills are required to develop communication strategies at a Provincial, Regional or building level. The position is responsible for supporting a multitude of programs and priorities to ensure Occupant and Business Unit Satisfaction. Relationship development and management is key to this position. Expertise with all different communication mechanisms within the built environment is a requirement.
In addition, the role supports the account leader in achieving greater efficiencies, cost savings and client satisfaction by implementing and driving a consistent approach in the execution of facility management programs for a portfolio of buildings.

Role will develop, maintain and implement a Communications Plan which will include:

• Communications roles and responsibilities;
• Communications team;
• Tools used to communicate with various stakeholders;
• Communication process in accordance with Incident Notification and Management Process;
• Process and samples of day to day communications, routine and non-routine communications;
• Process and samples of tenant communications;
• Communication templates;
• Communication protocols for each type of notification (operational, engagement, required notifications, etc.);
• Protocols for external, third party, media or public communications;
• Compliance with Applicable Law including the French Language Services Act;
• Engagement with Province Clients and Ministry Stakeholders;and
• Asset Renewal and Client Works communications.
• Designs, develops and successfully executes various communication strategies and components at a Provincial, Regional, Business Unit and Building level.
• Supports clients in meeting evolving communication requirements unique to their needs and portfolio.
• Implements communication plans for new assets added to the contract.
• Implements communications and advocacy programs, to foster sustainable practices with Business Units and Occupants.
• Manages the creation of communications materials, such as handbooks, templates, notices and presentations that align and support client communications