Senior Manager Compliance Programs, Quality Assurance

at  Discover Financial Services

Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.

JOB DESCRIPTION:

What You’ll Do
The Senior Manager Compliance Programs, Quality Assurance role within the Governance, Risk and Compliance (GRC) department will be responsible for the development and execution of the Quality Assurance activities for Issues Management. This includes managing a team of quality reviewers to ensure adherence to applicable Company Policy and Standards. In addition to these core functions, the Senior Manager Compliance Program, Quality Assurance will have periodic involvement in exams and audits. This role will also be responsible for developing and maintaining reporting and sharing those results with key stakeholders across the Issue Management program.
How You’ll Do It
Manages a team that maintains and enhances regulatory and compliance program components. Provides support, coaching, and counsel to the team. Manages the development of team members by authoring and assigning goals, conducting periodic coaching and feedback reviews, and administering annual performance evaluations.
Engages with business and risk partners to develop compliant solutions to mitigate and remediate compliance risks; escalates risks appropriately
Lead and manage cross functional work groups and workstreams from multiple first line and second line business units.
Provides support, coaching, and counsel to the team. Manages the development of team members by authoring and assigning goals, conducting periodic coaching and feedback reviews, and administering annual performance evaluations.
Creates and updates status reports of program initiatives, activities, and compliance risks to management and committees
Qualifications You’ll Need
The Basics
Bachelor’s Degree in Business Administration or Management, Security and Intelligence, Law, Information Technology, Analytics, Finance or related field.
8 + years of understanding Compliance Management System and ability to implement and manage a compliance risk management program.
In lieu of education, 10+ years Understanding of Compliance Management System and ability to implement and manage a compliance risk management program.
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
Primarily remain in a stationary position.
No required movement about the work environment to complete the major responsibilities of the job.
Primarily performed indoors in an office setting.
Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
Ability to communicate verbally.; Ability to communicate in written form.
Travel up to 25% of the time.
Bonus Points If You Have
Masters Degree in Business Administration or Management, Law or Finance preferred
1+ years of Compliance, law, risk, operations, or Related
1 + years of Relevant experience in the financial services industry

8+ YEARS OF EXPERIENCE PREFERRED IN THE FOLLOWING AREAS:

M odels, champions, and reinforces a risk culture of compliance and transparency preferred.
Applies general understanding of risk identification and assessment processes, tools and techniques to provide oversight and challenge to risk measurement activities
Demonstrates knowledge and understanding of compliance laws and regulations.
Demonstrates knowledge of the Compliance Management System components related to:
Policies and procedures, and clear communication of intended procedural expectations and process.
Governance and reporting processes that provides a mechanism to identify, manage and escalate risks according to the organization’s risk appetite.
Evaluation of and/or challenges processes, new/existing products or services, regulatory changes, customer communications, and/or technologies to ensure Compliance risks are identified and mitigated.
Identification and escalation of compliance risk management issues in a timely and effective manner, including ability to manage, monitor, and report on issues and development of action plans.
Risk monitoring and testing activities to determine whether regulatory requirements are being adhered to and/or Controls are operating effectively.
Identification of regulatory risks and adequate risk mitigants, as well as effectively challenging assessment of controls to prevent, detect, and correct errors.
Handling of complaints, evaluating business initiatives and providing
research on potential regulatory impacts.
Due diligence on new and existing Third-Party engagements
commensurate with the level of compliance risk involved in the
services being provided.
Comprehensive, risk-based Compliance training specifically tailored
to job roles and responsibilities.
Effective communication (written and verbal) that includes core components of active listening, persuasiveness, collaboration, and conciseness when meeting with and presenting to peers, various levels of leadership and other lines of business
Build partnerships and work collaboratively with others to meet shared
objectives.
Optimizes work processes with a focus on continuous improvement.
CRCM or CERP Certification preferred upon hire.
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Application Deadline: The application window for this position is anticipated to close on Oct-27-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Please refer the Job description for details