Senior Manager: Credit

at  Nedbank

SENIOR MANAGER: CREDIT

Location: Nedbank, 135 Rivonia Road, Sandown, Sandton.
Closing Date
22 November 2024
Career Stream
Credit Collections
Leadership Pipeline
Manage Others
FAIS Affected

TECHNICAL / PROFESSIONAL KNOWLEDGE

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Management information and reporting principles, tools and mechanisms
• Relevant Governance controls and regulatory knowledge

Behavioural Competencies

• Aligning Performance for Success
• Decision Making
• Building talent
• Business Acumen
• Driving for Results
• Delegation and Empowerment

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Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diplom

JOB PURPOSE

To manage stakeholders responsible to evaluate risk by ensuring credit assessment principles are adhered to achieve the departmental deliverables, as per Nedbanks’ business strategy.

JOB RESPONSIBILITIES

• Ensure financial growth through limiting risk and applying credit principles to credit applications.
• Adhere to agreed turnaround times without compromising validity and quality of assessment by complying to policies, procedures, processes and standards.
• Limit reworks by providing guidance and support to internal/external stakeholders.
• Manage and monitor individual efficiency and quality of output by conducting quality assurance/audits and analysing appeals and monthly statistics.
• Make correct credit decisions on a consistent basis first time round by complying to service level agreements.
• Demonstrate an understanding of client needs by providing feedback on application decisions based on Nedbank’s risk appetite.
• Upskill stakeholders by sharing knowledge on service offerings and client needs.
• Guide and support internal stakeholders through formal or informal knowledge sharing.
• Collaborate with external stakeholders through regular communication and feedback.
• Manage staff and resources through queue management by ensuring compliance to service level agreements/strategic objectives
• Identify challenges by conducting audits/spot checks and taking corrective action.
• Determine trends in team performance by analysing consolidated performance data and addressing deviances.
• Refine and enhance systems, processes and policies through participation in special projects.
• Make decisions by applying credit management principles and considering merits on individual basis
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
  Minimum Experience Level
  5 years experience in Credit Assessment and Banking

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Essential Qualification
B.Comm in Credit Management: Certificte in Retail Banking.