Senior Manager, Critical Environment Engineering

at  TD Bank

JOB DESCRIPTION:

Department Mission: Provide best-in-class designs, implementations and operations of critical infrastructures supporting TD’s critical environments within the North American Corporate Real Estate portfolio.

JOB DESCRIPTION

Reporting to the AVP, Critical Environments, Enterprise Real Estate, this position is accountable for the Engineering function in support of all TD Bank Group Canadian and US-based mission-critical and business-critical Corporate facilities for the Enterprise Real Estate (ERE) Group.

Primary deliverables :

• Multi-discipline engineering expertise and oversight for technical matters in planning and development, engineering design, implementation, and commissioning of specialized, energy-efficient, cost-effective, high-availability critical environmental mechanical and electrical systems for all North American Corporate mission-critical facilities and business-critical locations, implemented with the least impact and risk to end-user uptime.
• Specialized engineering, analysis and audits of operational performance characteristics and improvements to reliability and fault tolerance, maintainability, and service availability levels for critical infrastructure systems.
• Emergency 2nd level support (7x24) to manage and direct staff, Operations Managers, and consultants in resolving complex technical critical infrastructure abnormal incidents, including technical oversight of troubleshooting, root cause analysis and recurrence prevention solutions.

EDUCATION AND MEMBERSHIPS

• University Bachelor Degree in Engineering
• Professional membership in Order of Engineers

EXPERIENCE

• The position requires a strong technical background as evidenced by a degree in electrical or mechanical engineering or equivalent experience.
• At least eight years related experience in large scale data centre planning, engineering and installations.
• Strong knowledge and experience with critical electrical and mechanical building systems design, construction, and upgrades of data centres.
• Experience in critical systems operation and maintenance
• A proven record of directing Engineering Services Consultants and Contractors in production and processing environments that require high levels of service availability and risk management
  The position has responsibility for ensuring the engineering of reliable, fault tolerant and concurrently maintainable critical facilities and systems. The incumbent is required to successfully address the strategic and tactical risk management requirements of the various business units.

TECHNICAL SKILLS

• Strong knowledge of electrical and mechanical systems infrastructure
• Strong knowledge of industry standards pertaining to critical systems planning, engineering design and installation.
• Developed knowledge of the environmental requirements of computer hardware, data communications and business process equipment. Understanding of risks and impacts associated with non-stop production environments
• Ability to prepare technical proposals for management review.
• Ability to supervise peers and engineering consultants and to ensure that all contracted work is completed in strict accordance with established procedures.
• Strong capacity for pro-actively identifying lurking vulnerabilities in existing and proposed engineering designs and identifying root cause of critical systems incidents and failures and selecting best path for resolution.
• Ability to oversee project expenditures and engage in value engineering exercises to optimize cost versus risk.

GENERAL MANAGEMENT SKILLS

• Leadership abilities: Ability to lead, negotiate with and influence Engineering Consultants and internal Engineering and project resources in the design and installation of critical facilities and systems in-line with multiple business units’ requirements for reliable and continuous service.
• Ability to articulate capital investment business case rationale for senior management review and approval.
• Understanding Business Clients’ complex and varied service availability requirements and translating them into effective and economical solutions
• High level of operational risk management skills
• Ability to grasp and operationalize strategic concepts.
• Strong verbal and written communication skills
• Ability to prioritize and schedule conflicting requirements.
• High degree of personal accountability in the sustained improvement of critical facilities reliability and resilience
• Ability to communicate effectively as a Bank’s representative with Service Providers, contractors, consulting engineers, architects, governmental agency representatives, legal authorities having jurisdiction, etc.

ADDITIONAL JOB REQUIREMENTS

• 7x24 on-call for 2nd level support to Facilities Operations
• Occasional after-hours availability to monitor engineering-related activities for projects occurring in non-stop production environments
• Ideal candidate based in Toronto/ Greater Toronto or surrounding area within 1-1.5 hours driving distance.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details