Senior Manager, Curriculum

at  Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

As the Senior Manager, Curriculum, you will lead a team of learning experience designers to create eLearning courses, instructor-led training materials, role and skill-based learning paths and exams, product demos, use case education, and more.
You’ll help drive innovative new ways to propel customers toward achieving their goals with the Braze platform and marketing strategy in general. You’ll lead the creation of learning paths to help educate Braze administrators, marketers, and developers. Long-form and short-form, in-person and in-product. We aspire to meet the customer where they are, to be there when they need us. Braze Learning, our site for customer and partner education content, can help by serving up a quick solution or setting the foundation for a career.
In this role, you will own the Curriculum roadmap and forge strong partnerships with teams across Braze to identify, scope, and prioritize development of education solutions to help our customers and partners succeed. You will also manage a team of content developers and implement processes for standardized, and scalable approaches to instructional design work.
You will also work with the Learning Engagement and Operations Teams to set goals and benchmarks for your team.
The mission of the Customer and Partner education team is to empower our customers and partners with a comprehensive understanding of Customer Engagement best practices and Braze capabilities creating a community of customer engagement experts. We are committed to delivering high-quality, accessible education so that every customer has the opportunity to fully leverage our products to drive their business KPIs. In doing so, we will enhance customer experience, build lasting partnerships, promote better business outcomes, and reduce customer churn.

Responsibilities:

• Managing a team of 5 LXDs
• Developing and owning the content roadmap for the Customer and Partner Education team, prioritizing and weighing input from stakeholders across the broader business
• Guide the development of training/courseware for Customers, Partners, and Resellers
• Working cross-functionally to communicate new content and coordinate with SMEs
• Support the Training team with learning design resources
• Establish and achieve goals around customer education, high value actions, product adoption, CSAT, etc.