Senior Manager, EAM Global Process Management

at  IHS Towers

Company Description
IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 10 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Rwanda, South Africa, and Zambia. For more information, please visit: www.ihstowers.com
Job Description

QUALIFICATIONS

• Act as SME for Asset Management and adjacent domains.
• Expert knowledge in the entire Asset Management Life Cycle.
• 10+ years of experience in Operational Process Design and Improvement.
• Very good knowledge on EAM adjacent domains such as Warehousing & Supply Chain.
• An undergraduate or postgraduate degree in computer science, engineering, business management or a related field. Or similar knowledge.

ORGANIZATIONAL COMPETENCIES

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

PURPOSE

We are currently seeking an expert in Enterprise Asset Management to increase efficiency, reduce costs, more precise reporting, enhance overall asset lifecycle management and ultimately maximize the value of assets.
We are specifically interested in leveraging industry best practices to optimize our processes, rather than focusing solely on technology or platform-specific solutions.
The role is Responsible for coordinating process management and process optimization activities (for A2R, R2R,P2P, O2C & H2R) across the IHS Group, working collaboratively with the Global Process Owner, the Global Process Management lead, and process operators in each country that IHS operates. This role is pivotal in supporting the Global Process Owner to drive standardization, simplification, and automation across EAM, ensuring that relevant stakeholders are consulted and trained to operate process changes. The Senior Manager, EAM Process Management, will ensure effective collaboration between market teams and the centralized process management function.

KEY ROLES AND RESPONSIBILITIES

• Function as a key subject matter expert in the document management model, quality management system, and quality standards. Providing advice and recommendations to global and local colleagues on process enhancement and continuous improvement project teams.
• Plan and manage process development projects to address the full life cycle: requirements and policy setting; process design, documentation and training development and delivery; change management planning and deployment; and transition to an oversight system that incorporates performance monitoring and continuous improvement once the new process is fully operational.
• Identifies areas of training focus and collaborate closely with training developers on training strategies and plans.
• Supporting the EAM global process owners and business process operators to optimise processes through automation, simplification, and standardization.
• Creating current and future state business process documentation including process maps and standard operating procedures.
• Run workshops with business process operators to capture knowledge and create SOPs.
• Support the development of to-be processes – incorporating best practice principles.
• Identifying process improvement opportunities for all relevant process teams (within Shared Service Centre, Country and Group Operations & Finance).
• Developing metrics for measuring the success of process improvement projects and delivering those results to leadership.
• Work with Country Finance, Shared Services, IT, Operations, Commercial, and other relevant departments to drive process standardization and effectiveness across EAM.
• Build strong working relationships with Operations, Finance, SSC, and other stakeholders across IHS.
• Devise ongoing evaluation strategies to monitor EAM process performance and determine the need for improvements.
• Co-ordinate activities with IT to ensure the delivery of process improvement initiatives.
• Evaluate our current Asset Management Processes: Identify bottlenecks, inefficiencies, and areas for improvement.
• Develop a comprehensive data-driven re-engineering plan: Outline industry best practices for our specific industry and asset types.
• Provide resources and expertise:
• Experience in Design and Delivering Best industry standard EAM systems.
• In depth experience of data, data transformation, process deployment, integrations, system processes, automation, simplification, standardization, asset portfolio, maturity framework & assessment, risk profiling, asset management policies.
• Support in implementing best practice asset management in the asset portfolio (following ISO55000 Asset management standard), working closely with functional teams across the business to optimize commercial (asset life and value maximization) and technical performance.
• Define Asset management Master Data categories, asset data quality, and initiatives to improve and sustain its quality.
• Assist in detailed Asset management processes (level 4 = workflows) for priority process areas that ensure improved asset data quality and control, and should be consistent with IHS Architecture.
• Support in maintaining and ensuring Asset Management activities are undertaken in accordance with local legislation and HSE policies.
• Developing metrics for measuring the success of Asset management implementation.
• Work collaboratively with our team: Open communication & collaboration throughout the process and equip our team with the necessary knowledge & skills to implement the revised processes.
• Develop overall knowledge of Finance & different Operations of IHS. Excellent understanding and experience of Management Processes, Business Processes, Financial Processes & Support Processes.
• Drive Process Automatization and efficiency enhancement. (Operation Process Mapping, Process Improvement). Being able to translate those processes and business needs.