Senior Manager, Enterprise Pharmacy Operations and Programs

at  Shoppers Drug Mart Pharmaprix

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

ROLE OVERVIEW

Reporting to the Director, Pharmacy Operations and Performance, the Senior Manager, Enterprise Pharmacy Operations and Programs is responsible for supporting the implementation of Pharmacy Operations projects that will help with promoting operational excellence and pharmacy operations best practices across the enterprise. Focused on our core initiatives, this role will work to optimize pharmacy performance and workload planning from an operational pharmacy perspective. This role is a significant liaison between Central Office departments, store teams and external stakeholders.

PRIMARY RESPONSIBILITIES

Pharmacy Operations

• Required to manage and assist in the delivery of pharmacy related initiatives that drive pharmacy performance
• Takes a leadership role in the research, recommendations, implementation, and sustainment of store level pharmacy operations. Looks for opportunities for continuous improvement to optimize in-store pharmacy processes to improve performance, efficiencies & productivity.
• Provide Operational guidance on programs and initiatives working with Central Pharmacy Services, Enterprise Operations Development & Systems, Pharmacy Services, Health & Wellness, Procurement, Supply Chain, Merchandising, National Operations, Professional Affairs and Marketing
• Participate in cross-functional meetings, to provide pharmacy operations perspective and guidance
• Lead in designing framework for short and longer-term strategies for pharmacy operations and dispensary workflow
• Act as a liaison with other departments representing national pharmacy operations innovation, ensuring that performance metrics and expectations are adhered to, results are effectively communicated
• Drive execution of programs and performance culture in collaboration with field Operators
• Support Pharmacy Operations Specialists and District managers, along with providing training and coaching on new and existing pharmacy initiatives to support successful implementation and rollout.
• Support the development and review of content for the weekly national pharmacy operations update, content for field resources on the bi-weekly national operations call, quarterly meetings (VP and Peers), and national meetings.

TYPE OF ROLE:

Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.