Senior Manager, Field Services

at  IHS Towers

Company Description
IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit: www.ihstowers.com

OUR VISION

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.
Job Description

QUALIFICATIONS & EXPERIENCE REQUIRED

• Bachelor’s degree in Telecommunications Engineering or related discipline.
• Advanced degree in Engineering, MBA and/ or relevant professional certification (e.g. PRINCE2, PMP, etc) will be an asset.
• +10 years’ relevant experience in telecoms operations and maintenance.

ORGANIZATIONAL COMPETENCIES

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

JOB PURPOSE

Lead and manage all activities of the Operations organization across assigned region,
Preventive maintenance, non-routine maintenance, Diesel supply management, site load management, RMS management, Site access

KEY RESPONSIBILITIES

• Validate and review the diesel allocation pre- and during the circle and identify any change in the allocation plan for escalation.
• Interface with the diesel management team in the event of deviation from the diesel loading plan to ensure schedule adherence.
• Receive reports from Regional Technical Operations Managers on diesel delivery and confirm the need for diesel intervention to the head of energy management and affected site maintenance contractor (SMC) with Director, regional operations approval.
• Intervene and interface with vendor on all issues arising from deviations in the maintenance plan and trigger the maintenance intervention or non-routine maintenance process. Review BOQ for non-routine maintenance and share with Network assurance for benchmarking from supply chain to ensure a quality site.
• Sign off on the Job Completion Certificate (JCC) for all maintenance work carried out within the region.
• Ensure implementation of the preventive maintenance plan.
• Ensure all Snags on site are closed.
• Maintain good power uptime as per SLA with less fault count and zero penalties.
• Ensure SLA fulfillment for the priority site
• Approve the Material Requisition form for request of materials for in-house maintenance. Stay informed of issues relating to Remote Monitoring System (RMS) and GEM on sites across assigned region. Monitor resolution of such issues.
• Raise request to asset management team for asset replacement and seek final approval.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Support the Director, Regional Operations to ensure team members across assigned region effectively carry out their responsibilities.
• Coach and train the O&M team to ensure understanding of the objectives and goals of the department, create awareness of set targets/requirements, and regularly review their training needs. Develop metrics required to measure business processes and performance, build tools and job aids for monitoring performance, and identify performance variances to facilitate focus and intervention in critical areas for constant improvement.
• Provide inputs to annual budgetary plans for the region and monitor and track Capex and Opex trends in the region for effectiveness and functionality.
• Provide inputs to the continuous development of site maintenance processes. Continually assess operational and business continuity risks and provide timely awareness well as deploying mitigating initiatives.
• Achieve productivity gains and manage budget to ensure operational and financial goals are met.
• Monitor business performance against plan and adjust as needed.
• Ensure customer satisfaction, high levels of service and continuous improvement efforts to drive repeated business and customer loyalty in the region.
• Identify and develop possibilities for future business growth, including possible acquisitions bringing them to the attention of the relevant team for further investigation and possible next steps. Effectively collaborate across functions (working in the matrix) to build joint objectives to reach regional goals.
• Maintain 100% RMS functionality all time,
• Maintain HSSE compliance at all levels with zero fatalities.
  Qualifications