Senior Manager, Field Technology Services Hotel Operations - South East Asia

at  Hilton

Senior Manager, Field Technology Services Hotel Operations - South East Asia
From smartphone capabilities like Digital Key to connected smart rooms that allow for integrated entertainment, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future - for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
The Senior Manager, Field Technology Services Hotel Operations - South East Asia (SEA) is responsible for the support of all technology-related matters in all trading hotels in the SEA region to ensure the delivery of our company’s strategic priority of maximizing performance and enhanced customer experience. SEA is an important region with current key operating assets and is also a key strategic growth market for Hilton. This role is critical in driving alignment between our corporate technology strategy and the regional and local business requirements.

The success in this role will demonstrate itself through the following attributes and skills:

• Excellent organizational and project management skills
• Excellent verbal, written, and presentation skills
• Strong risk analysis skills
• Creative and innovative problem-solving skills, viewing in both business and financial terms
• Take initiative when required
• Work effectively with third parties to deliver objectives
• Manage budgets and reporting to agreed timescales
• Work with accuracy at an acceptable speed
• Work methodically in ways others can understand
• Take responsibility for own work
• Use logical assumptions and factual information to make decisions
• Learn from past experience and continually seek to improve
• Ability to set, implement and maintain minimum standards
• Present ideas / facts clearly - using appropriate interpersonal style
• Consider feelings and needs of others in actions and decisions
• Seek ways to improve activities that produce a benefit to the customer (external or internal)
• Adapt willingly to change and is able to modify approach or style to achieve goals
• Develop constructive relationships both internal and external to Hilton
• Maintain effectiveness in situations of disappointment and shows a suitable level of tenacity
• Ability to prioritize efforts effectively and flexibly adapt to changing business requirements in a fast-paced, constantly changing environment
• Ability to influence internal and external service providers to meet or exceed Hilton’s project objective

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• 8 years of professional work experience in Technology or a related field
• 5 years of experience leading a team or individuals
• Strong vendor management experience and owner relationship management
• Strong business level communication skills in English
• Travel up to / around 25