Senior Manager Global Solution Management

at  Fresenius Medical Care

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

OUR REQUIREMENTS:

• University degree or higher in Engineering (mechanical / electrical / software), Business Administration, IT, or any combination.
• 10+ years of related professional experience in an international business environment.
• 5+ years of experience in senior leadership roles managing solution management or similar teams.
• Extensive experience in Validation of IT systems used in R&D / development of Medical Devices or products & services from other industries like automotive, industrial equipment, aerospace, or consumer goods.
• Technical knowledge of: Windchill, Polarion, Thingworx, Modeler, Azure DevOps, JIRA
• Proven track record in program / project management, controlling, and reporting key metrics, with exceptional analytical and problem-solving skills.
• In-depth knowledge in one or more PLM/ALM tools.
• Demonstrated digital technology, IoT, and IT savviness across multiple projects.
• Strong ability to structure complex topics and drive for results.
• Outstanding analytical and problem-solving skills.
• Ability to deal with ambiguity.
• Excellent negotiation, presentation, and communication skills; capable of explaining complicated matters in a simple, structured way, solving conflicts, and motivating teams.
• Fluency in the English language in the business environment (at least B2)
• German language knowledge will be an asset.
• Willingness to travel globally 20% of the time

• Provide senior leadership and strategic direction to the global solution management team, ensuring efficient and effective delivery of services.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Recruit, train, and mentor team members to ensure high performance and professional growth.
• Lead the development of team capabilities and competencies to meet evolving business needs.
• Identify cost-saving opportunities and optimize resource allocation to maximize ROI.
• Develop and manage budgets, ensuring financial targets are met while maintaining high-quality solution management services.
• Analyze financial data to identify trends and make informed decisions to improve financial performance.
• Identify and implement opportunities for enhancing the scope and quality of solution management services provided.
• Drive initiatives to improve service delivery processes, tools, and methodologies.
• Develop and execute strategies to expand service offerings and enhance customer satisfaction.
• Establish and maintain strong relationships with stakeholders across the organization.
• Communicate with stakeholders to understand their needs and expectations and align solution management services accordingly.
• Handle escalations promptly and effectively, ensuring timely resolution and stakeholder satisfaction.
• Lead the expansion of the solution management team into new locations (Poland), including setting up new solution centers.
• Coordinate with cross-functional teams to ensure smooth onboarding and integration of new team members.
• Develop strategies for managing a geographically dispersed team and ensuring consistent service delivery.
• Act as the point of contact for any escalated issues. Ensure these issues are resolved in a timely and satisfactory manner.