Senior/Manager, Indoor Attractions

at  Mandai Wildlife Reserve

Advertised on: 10 Jul 2024
Job Duties and Responsibilities:

This role involves overseeing the development and daily operations of an attraction. Key responsibilities include:

• Coordinating with the Mandai Product Development team during various project phases.
• Establishing facility requirements and ensuring all departments meet milestones and specifications.
• Developing contingency plans for operational challenges and guest experience issues.
• Collaborating with authorities for permits and certifications.
• Ensuring smooth testing phases with technical, facilities management, and IT departments.
• Developing Standard Operating Procedures and ticketing policies.
• Managing service contracts for continuous improvement of amenities.
• Creating job descriptions and collaborating with HR on hiring processes.
• Preparing onboarding processes and implementing training programs.
• Overseeing daily operations and staff management.
• Ensuring a seamless guest experience from pre-arrival to on-site.
• Managing admission flows and supporting organizational goals.
• Enhancing guest satisfaction through crowd and queue management.
• Conducting safety inspections and maintaining compliance.
• Managing staff performance and development while controlling costs and optimizing resources.

Job Requirements:

• Diploma/Degree in Tourism/Hospitality Management or the equivalent.
• At least 8 years of experience in attraction industry in a guest-facing supervisory role.
• Proven leadership and people management ability to manage and motivate staff.
• Strong verbal and written communication skills.
• Able to work on weekends and public holidays.

Specialization
:
Indoor Attractions
Type of Employment
:
Permanent
Minimum Experience
:
8
Work Location
:
Corporate Office

• Coordinating with the Mandai Product Development team during various project phases.
• Establishing facility requirements and ensuring all departments meet milestones and specifications.
• Developing contingency plans for operational challenges and guest experience issues.
• Collaborating with authorities for permits and certifications.
• Ensuring smooth testing phases with technical, facilities management, and IT departments.
• Developing Standard Operating Procedures and ticketing policies.
• Managing service contracts for continuous improvement of amenities.
• Creating job descriptions and collaborating with HR on hiring processes.
• Preparing onboarding processes and implementing training programs.
• Overseeing daily operations and staff management.
• Ensuring a seamless guest experience from pre-arrival to on-site.
• Managing admission flows and supporting organizational goals.
• Enhancing guest satisfaction through crowd and queue management.
• Conducting safety inspections and maintaining compliance.
• Managing staff performance and development while controlling costs and optimizing resources