Senior Manager, Internal Comms, Markets, FTSE R and RI

at  LSEG London Stock Exchange Group

This role is based in London, as a senior manager in an expert IC squad, focused on inspiring and motivating people around the business goals of our growing Markets, FTSE Russell and Risk Intelligence divisions. This individual will work across all areas of the divisions, working with the director to prioritise activities that will make the biggest performance difference to the company. They will be highly collaborative, modern, dynamic and omnichannel in approach, will have a deep understanding of what drives people performance and will always be data-driven and audience-centric.

QUALIFICATIONS & EXPERIENCE

• Degree or equivalent desired
• Member of a professional body, e.g. Institute of Internal Communications (IoIC) an advantage
• internal communications, stakeholder management and leadership experience.

ROLE SUMMARY:

• This role will report into a Director, IC, and be part of a squad responsible for developing and delivering a programme of effective and inclusive internal communications (IC) to inspire and motivate a global network of employees and contractors in our purpose strategy and culture. This audience works in and supports Markets, FTSE Russell and Risk Intelligence.
• Flexing where necessary across the three divisions, and sometimes working in small groups, this will suit an experienced, passionate and agile IC professional who is outcome focused and fresh in thinking.
• This individual will be a natural connector, able to influence others and have exceptional stakeholder management skills. They’ll be able to join the dots, and where there’s complexity, will create clarity for people through simple modern joined-up storytelling and content
• They’ll be able to work at pace, manage conflicting priorities where needed and work as a great player and contributor in a broader global IC network

WHAT YOU’LL BE DOING:

• Working as part of a small squad of IC professionals, building and delivering critical communications to support better business outcomes for Markets, FTSE Russell and Risk Intelligence
• Delivering activity aligned with our global internal communications strategy, objectives and embedding our one-company story
• Support the director of the team to understand divisional priorities and build a streamlined annual IC approach and supporting activities for each area. This will include clear delineation around self-serve activities and where the IC team will provide advice and support
• Working in partnership with the CAM planning team using our core IC planning tools to manage air traffic control
• Using available tools and technologies to make sure communications are audience-focused, well-planned, data-driven, omnichannel and effective
• Partnering with other IC leaders to identify IC improvement opportunities to drive consistency and quality, share learnings and adopt new more effective ways of communicating.
• Interpreting the impact and success of all IC activities and demonstrate continuous improvement
• Supporting a high-performance team culture through effective providing guidance and coaching to less experienced team members where needed
• Living and role modelling LSEG values of integrity, partnership, excellence and change every day, both in the way we lead and through our communications approaches and materials. This includes delivering content and activity that is in our tone of voice and in line with global IC principles
• Making sure we manage risk and promote a strong risk culture in all we do