Senior Manager, IT

at  CoMind

At CoMind, we are developing a non-invasive sensing technology that will result in a new era of clinical brain monitoring. In joining us, you will be helping to create cutting-edge technologies that will improve how we diagnose and treat brain disorders, ultimately improving and saving the lives of patients across the world.

SKILLS & EXPERIENCE:

• 7+ years of IT management experience
• 4+ years of leadership responsibility managing high-performing groups and teams
• Experience in implementing Infrastructure-As-A-Service cloud hosting solutions and vendor management
• Demonstrated knowledge of ITSM principles including relevant methodologies, tools, and overall framework
• Demonstrated record of budget and cost management experience
• Microsoft 365 experience
• Outsourced Service Desk Management experience
• Experience leading IT transformational initiatives in dynamic environments.

THE ROLE

The Senior Manager, IT is responsible for overseeing all aspects of infrastructure and operations related to technology delivery within the CoMind group of companies working with both in-house and outsourced partners (MSPs). This includes on-premise and cloud-based IT infrastructure and SaaS solutions, ensuring the efficient and effective delivery of IT services, and providing end-user support.

RESPONSIBILITIES:

• Oversee end-user service delivery, manage training, and ensure smooth employee onboarding and offboarding
• Align with Enterprise Architecture to make informed hosting decisions and develop company-wide IT standards and procedures
• Develop, deploy, and improve IT operations processes, collaborating with the business and service providers
• Ensure comprehensive documentation of infrastructure system configurations and operating procedures
• Manage relationships with MSPs, hardware and software vendors, and other critical suppliers
• Develop and maintain IT policies, support the DPO in data protection and GDPR compliance
• Establish, monitor, and analyse performance metrics to ensure business and customer needs are met
• Define, develop, and manage a comprehensive ITSM landscape based on industry best practices
• Evaluate work processes, build strong partnerships with stakeholders, and ensure transparent communication
• Support regulatory compliance and develop a sourcing strategy to manage vendor relationships.