Senior Manager IT (f/m/x)

at  Deutsche Post DHL

Do you want to be part of the most international company in the world? A company that operates in more countries than any other and has been paving the way for international express deliveries since 1969? Would you like to be part of a company that connects people around the world and where value really does matter? More information onEuropean Air Transport.
It’s not just about doing our best every day - the challenge is to find new ways to exceed our customers’ expectations and to make DPDHL group sustainably better every day!

The Senior Manager IT (f/m/x) is responsible for the strategic direction and operational management of the IT Department, the IT-personal, IT-applications and -technical infrastructure operations as well as the IT-Service Desk at EAT.

• Establish leadership and organizational structures as well as processes, which ensure, that the IT supports company strategy and targets in an optimal way by applying ITIL-Framework.
• Further development of EAT-IT-Management System.
• Deliver an high quality service to EAT staff to meet customer expectations.
• Foster strategic key topics digitalization and IT-governance in cooperation with Global Aviation IT and Global Aviation Programs.
• Be interface between EAT business partners and global IT functions to support on any related IT issue
• Sustainable setup and management of IT-application and -technical infrastructure operations as well as IT-Service Desk.
• Ensure reliable and safe airline operations and aircraft maintenance by provision of adequate IT- Services.
• Set and follow-up on IT- objectives in cooperation with management.
• Coach, inform, support and advise department representatives and other involved resources in dealing with IT- issues.
• Lead and coach own management team.
• Ensure properly trained staff are planned, identified, recruited and retained within department.
• Design, create, critique, evaluate, implement, execute and monitor IT business processes and standards including coordination of interfaces.
• Define personal targets, identify training needs, and carry out performance evaluations.
• Run, coordinate and promote Continuous Improvement within the department.
• Drive IT digitalization.
• Function as program sponsor for the implementation of the digitalization strategy.
• Presentation of IT investment and project proposals (BCAs, POAs) towards local and global management boards.
• Steering of IT based on clear KPIs.
• Close cooperation with top decision makers within EAT and the Group to achieve mutual results.
• Ensure right priorities and right course of actions as defined by balanced company goals.
• Promote a respect- as well as result-oriented style of management as well as a collaboration culture.
• Permanent orientation on current IT trends within own industry context.