Senior Manager, Knowledge Management, Technology, Operations and Corporate

at  BMO Financial Group

100 King Street West Toronto Ontario,M5X 1A1
As the Senior Manager, Knowledge Management, you will be redefining the practice and delivery of legal services. This role is ideal for individuals with a unique blend of technological proficiency, legal understanding, and an innovative mindset.
You will design and execute BMO’s Legal, Regulatory Compliance & Procurement (LRCP) Knowledge Management strategy. You will also drive innovation by: identifying, implementing, and training LRCP members on current and new technologies, including digital workflow and process automation; enhanced legal research, contract analysis and reporting. You can foster a knowledge-sharing culture by increasing engagement and the use of Knowledge Management tools and information resources. You will coordinate the implementation of LRCP’s Knowledge Management efforts and work with practice groups to evaluate and integrate new Legal Technology and technology workflows into client service.
This role also provides day-to-day operational support to Legal for business managed applications. You will ensure that the data inventory is maintained and refreshed, and is secure, private, accurate, available and usable. You will interpret enterprise data governance guidelines and work with the Data Management Lead on establishing controls and monitoring. You will ensure that the data strategy and management practices are aligned with the LRC Data Governance Policies and Procedures and supports business objectives. You can create a culture where data is managed as a valuable corporate asset, adheres to the regulations around data compliance, and reduces overall risk.

KNOWLEDGE MANAGEMENT

• Reviews current systems to identify legal processes that can be automated or improved using technology.
• Develops and refines a multi-year knowledge management roadmap, setting milestones to align with LRCP’s strategic objectives and technology lifecycle.
• Identifies and implements process optimizations by leveraging automation and AI-driven tools to streamline legal workflows and reduce manual efforts.
• Collaborates with the Technology team to install new software and systems to assist in achieving LRCP’s strategic goals.
• Responsible for the day-to-day management of the supplier relationships ensuring the proactive management of supplier applications, have appropriate contracts and budgets in place, manage access to and governance over the systems.
• Designs and delivers training programs to LRCP members on existing and new technologies and reporting tools, ensuring they can use them effectively.
• Establishes metrics to monitor and drive user adoption of knowledge management tools, evaluating engagement and effectiveness to ensure data-driven adjustments are made and implement necessary improvements.
• Builds out a robust content library by establishing content curation, version control, and archiving protocols. Regularly updates resources to maintain relevance and accuracy, monitoring engagement metrics to improve user adoption and effectiveness of knowledge-sharing tools.
• Stays abreast of industry trends and emerging technologies to maintain competitiveness.

QUALIFICATIONS

• Typically 7+ years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience.
• Verbal & written communication skills – In-depth / Expert.
• Analytical and problem-solving skills – In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration and team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Data driven decision making - In-depth / Expert
• Advanced expertise in legal operations, legal technology tools and platforms, including Tymetrix, iManage, and related enterprise software, with a focus on leveraging system functionalities for operational efficiency.
• Knowledge of data governance and management practices, supporting structured approaches to data quality, data integrity, and metadata management – In-depth / Expert
• Change management experience or certification (e.g., Prosci, ADKAR) to facilitate technology adoption and promote user engagement across LRCP is preferred.
• Project management training or certification (e.g., PMP, Agile) to effectively lead cross-functional initiatives in knowledge management and data strategy.
• Experience in establishing and monitoring key performance indicators (KPIs) specific to knowledge management and data quality, using metrics to drive actionable insights and data-informed decisions.
• Strong analytical, creative, and problem-solving skills to support innovation and strategy in legal operations and knowledge management.

ABOUT US

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes

Please refer the Job description for details