Senior Manager, KYC Operations

at  Flutterwave

Flutterwave is a leading payment technology company that provides innovative solutions for businesses and individuals. It was founded on the principle that every African must be able to participate and thrive in the global economy.
To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.
The Role: The Senior Manager, KYC Operations will oversee the execution of the company’s KYC procedures for enterprise customer segments. You will manage the day-to-day operations of the KYC process, including oversight of a team of KYC Analysts, ensuring compliance with all regulatory requirements.

REQUIRED COMPETENCY AND SKILLSET TO BE A WAVER:

• Bachelor’s degree in Finance, Business, or a related field.
• Minimum 10-12 years of experience in a similar role, including significant people management experience, preferably in the payment industry. Specific experience with customer onboarding or due diligence a must.
• Strong understanding of KYC requirements and anti-money laundering regulations.
• Proven leadership skills with experience managing and mentoring a team.
• Experience in conducting a quality assurance/quality control function with a proven ability to deliver clear, direct feedback.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to make sound decisions.
• Ability to work effectively and drive results in a fast paced environment.
• Proficiency in English required
• Experience with customer onboarding verification tools and research databases is a must.
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• Oversee the execution of the KYC process for enterprise customers to ensure compliance with all regulatory requirements relating to customer identification and verification.
• Lead, mentor, and manage a team of approximately 5-10 KYC Analysts. Ensure completeness, accuracy, and timeliness of KYC Analysts’ output. Evaluate performance based on Key Performance Indicators. Lead team meetings and foster KYC Associate development.
• Demonstrate expertise and proficiency in the execution of procedures, conduct quality control on KYC Analysts output, and provide clear and direct feedback to KYC Analysts to improve quality.
• Recommend and implement strategies to enhance the efficiency and effectiveness of the implementation of the KYC process.
• Manage relationships with internal stakeholders. For example, conduct regular checkpoints or discussions with the applicable Compliance and Risk Management personnel, escalating any material risks or issues to regulatory compliance. This role will also communicate directly with sales personnel to facilitate the collection of appropriate KYC documents.
• Track and report on team performance to the Head of Risk & Compliance Operations, as well as assisting the of Risk & Compliance Operations with department-wide performance reporting as required.
• Stay updated on the latest regulatory developments and changes in KYC requirements.
• Ensure personal information of customers, employees, and other individuals Flutterwave conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.