Senior Manager Learning Technology Lead

at  PwC

JOB DESCRIPTION & SUMMARY

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm’s code of ethics and business conduct.

QUALIFICATIONS / CERTIFICATIONS REQUIRED:

Minimum of 10 years experience

EXPERIENCE REQUIRED:

• Learning Design
• Learning Technology
• Problem-Solving & Decision-Making
• Management Consulting
• Collaboration
• Communication
• Teamwork
• Data Analytics / Data Visualisation
• Virtual Reality / Augmented Reality
• Industry Trends
• 10 years experience in similar role within a HC Function/L&D Function
• Experience with authoring tools, LMS/LxP Implementations & content integrations

SKILL SETS REQUIRED:

Multimedia, Video Editing, Authoring tools, Instructional Design, User Experience Design, Learning Technology, Learning Technology Governance, Data Analytics, Data visualisation, Team management, IT or software background.

INDUSTRY EXPERIENCE REQUIRED:

Learning & Development, Information Technology, Management Consulting
Add-on to job advert:
Agencies please note: This recruitment assignment is being managed directly by PwC’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Any speculative or unsolicited CV’s received will be treated as a direct application. Your respect for this process is appreciated.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

OPTIONAL SKILLS

Desired Languages (If blank, desired languages not specified)

TRAVEL REQUIREMENTS

Up to 20%

ROLE SUMMARY:

Responsible for the management of the digital learning portfolio and learning platforms.

RESPONSIBILITIES OF ROLE:

As the Learning Technology Lead, you’ll be responsible for the management of the PwC Africa digital learning portfolio and learning platforms - delivering high-quality, outcomes-led programmes that aligns to the PwC Africa business strategy. You’ll work in partnership with the xLoS Learning & Development managers team, to drive the digital learning agenda and promote the use of innovative technologies that facilitate learning excellence.

You will also:

• Work in partnership with your L&D Learning Managers, to oversee the design and development of a range of best-in-class digital learning solutions including virtual classrooms, e-learns, videos, podcasts, infographics and Quick Reference Guides (QRG).
• Lead and manage the Learning Technology Team: Learning Technologist and Learning Designer/Developer.
• Have accountability for the management of our learning management system and several other learning technology solutions.
• Be digitally innovative to maximise the capabilities of our learning technology tools and identify/plug gaps in our digital offering.
• Be the product owner LXP, LMS, Content catalogs, Authoring tools, implementation and execution.
• Be the L&D Tech Support lead & process owner
• Have to focus on Learning dashboards, with a focus on key skills capabilities aligned to the business objectives, this includes learning analytics & reporting
• Be the User Experience Design Lead - Focus on constantly improving the employee learning journey experience.
• Have to remove barriers to learning, in order to make life easy for the employees to actually focus on the actual learning.
• Consult & advise on design, development, implementation and evaluation of effective use of the digitalization of learning.
• Work in partnership with all the Africa L&D teams to ensure integrated approaches.

ROLE RELATED ATTRIBUTES:

Strong IT skills, Proficient in Microsoft 365, Negotiation and Networking skills

As a Senior Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm’s code of ethics and business conduct