Senior Manager, Loyalty Programs and Partnerships Marketing

at  BMO Financial Group

KNOWLEDGE AND SKILLS:

• Experience leading marketing teams that manage initiatives and campaigns from concept to execution, typically gained from 8-10 years of experience in a product marketing role.
• Experience completing annual strategic planning to drive portfolio performance, including budget planning, target setting, development of tactical marketing plans, and finding new opportunities to drive growth through innovation.
• Experience leading an effective marketing team, including performance management, goal setting and professional development, and fostering a strong team culture.
• Experience working with a variety of marketing disciplines, including data-driven or direct marketing, digital marketing, customer relationship management programs, marketing analytics, advertising & creative development, market research and agency management.
• Experience effectively interpreting results and insights to inform optimization prioritization and decision making.
• Experience managing 3rd party partnership relationships, with a demonstrated ability to build effective relationships and manage the complexity of working directly with another organization.
• Strong working knowledge of marketing technologies, standards, and best practices, including but not limited to marketing automation, digital media, customer data platforms, website personalization & targeting tools.
• Minimum of undergraduate degree in marketing, business, commerce, or a related discipline.
• Experience in a larger organization or within the financial services industry would be advantageous.

KEY ACCOUNTABILITIES:

• Build and maintain a high-performing, cross-functional marketing team.
• Develop holistic marketing strategy and plans across both acquisition and lifecycle, including launching new partnerships and related credit card products.
• Oversee the development and deployment of marketing campaigns, ensuring they align with overall organizational strategy, maximize opportunities to drive business results, and are consistent with the brand.
• Manage internal and external stakeholders to negotiate and secure necessary resourcing to support the execution of the annual marketing plan.
• Monitor best practices and competitor activities, both locally & globally as well as across industries, to understand trends, forecast developments, and identify potential solutions for growth and innovation.
• Ensure effective and robust tracking and measurement of targeted marketing initiatives, and leverage results generated to optimize for growth.
• Regular engagement with counterparts at partner brands, coordinating to establish strategies, build project plans, and track progress.
• Support development of business cases to inform decision-making.
• Equip and train your team as required to ensure flawless execution of best-in-class marketing communications.
• Conduct various pre-implementation and post-implementation analyses to estimate/measure campaign/program impact.
• Report results and outcomes of marketing initiatives to organizational leadership

ABOUT US

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes

• You are a leader who is a human first. You understand how to build relationships and have fun while motivating a team and establishing a high-performance culture.
• You are a leader who knows how to make things happen. You can lead projects and teams of stakeholders to bring new ideas to life by overcoming barriers and solving problems.
• You can effectively manage your time, possessing the ability to simultaneously manage a large number of different stakeholders, both internal and external, and projects that range from internal customer journey mapping to multi-million dollar national advertising campaigns.
• You’re independent and confident, unafraid to ask clarifying questions to gather the information you require. You also possess the ability to leverage critical thinking to deal with ambiguity.
• You’re a master of marketing fundamentals. Marketing processes, brief writing and presentation, measurement plans and optimization, creating and presenting marketing plans, and managing campaigns end-to-end are second nature.
• You’ve got sharp analytical and problem-solving skills – you can cut through layers of noise and ask the right questions to identify relevant information, define root issues, and find solutions.
• You’ve proven your ability to collaborate effectively with stakeholders & partners across business groups, including a demonstrated ability to negotiate and influence.
• Financial calculations & performance analyses don’t faze you. You can analyze performance reports and identify trends or insights to create marketing optimization plans
• You’re a strong and persuasive communicator, in person and in writing, who can effectively leverage documentation and visuals to create narratives that effectively communicate your ideas and insights to executive stakeholders.
• You’re passionate about marketing and are a customer champion with the instinctive practice of thinking through the full customer journey coupled with a strong will to fight for the best customer experience.