Senior Manager

at  National Quality Forum

POSITION SUMMARY

This National Quality Forum position supports The Joint Commission Enterprise’s strategic objective of rapidly expanding the use of quality measurement in its programs to better assess healthcare quality and improve care. The Senior Manager executes projects related to quality measurement and evaluation, including but not limited to measure development, consensus development and quality measure assessment for use in accreditation and certification programs. The Senior Manager is specifically responsible for guiding, contributing to and providing day-to-day oversight of aspects of research, environmental scans, measure reviews, and project deliverables. The Senior Manager also takes on a more external role in project work, and formally mentors staff. This position may supervise staff.

EDUCATION/CERTIFICATION:

Bachelor’s degree with 5-6 years of relevant work experience; health professional degree (e.g., RN, NP, PA) a bonus; or Master’s degree in a related field (i.e., MPH, MSHA, MHA, MS) with 4-5 years of relevant work experience

EXPERIENCE:

• Strong knowledge of the healthcare delivery system, public health, health IT or health policy, performance measurement and/or quality improvement
• Experience with meeting facilitation and work with/convening multi-stakeholder groups
• Experience working in a nonprofit membership or consensus-based organization preferred
• Demonstrated success in project management a plus

SKILLS/ABILITIES:

• Ability to manage multiple projects simultaneously
• Strong working knowledge of quality measurement and federal quality programs a plus
• Demonstrated mastery of skills in research (i.e., identifying key questions to be answered by research and distilling key themes and messages from findings)
• Building mastery in presentation and communication skills, including the ability to effectively facilitate and lead meetings and calls with multi-stake holder groups; strong writing skills
• Demonstrated ability to assist, collaborate, train, and guide other team members to complete tasks, as well as formal and informal leadership across an organization, promoting teamwork
• Mastery of drafting large portions of project deliverables with limited guidance
• Comfort with ambiguity and mastery in embracing change and adjusting priorities, processes and/or approach as needs dictate
• Proven ability to manage and complete multiple projects on time with competing and changing priorities; adjusting approach as needed
• Demonstrated analytical ability and sound judgment
• Strong attention to detail
• Highly self-motivated self-starter; ability to work independently and as part of a team with a variety of people and levels
• Ability to generate ideas for organizational improvement
• Excellent leadership and interpersonal skills
• Proficient in use of MS Office suite
• Experience with databases (SharePoint) preferred

• Guide and provide oversight on the day-to-day activities of projects, including working with project leadership to execute the work.
• Manage the work of and provide guidance, mentoring and coaching to the team on projects.
• Conduct and manage the research for projects that include the following tasks:
• Develop synopses or summaries of research findings specifically relevant to the project scope.
• Perform environmental scans for existing measures, current use of measures in programs, best practices, or clinical care guidelines.
• Review measures under consideration for evaluation and selection and provide preliminary recommendations and strategic direction for review.
• Work with project management staff to ensure that all projects adhere to defined processes; contribute insights for continuous quality improvement.
• Direct and/or produce materials, memos, and draft and final reports.
• Work with teams to ensure that the work completed by project team (i.e., Analysts, Senior Managers, Senior Directors/Directors, subcontractors) is completed on time.
• Work with project management staff and project leadership to manage and monitor assigned budgets and project databases (i.e., OPUS, Smartsheet, SharePoint).
• Work with project management staff to track and report project milestones and develop monthly status reports.
• Work closely with project teams and interface directly with external partners.
• Observe and support business development efforts.