Senior Manager, Network Quality Management

at  Ooredoo Group of Companies

The Company
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it’s a team that you can be part of.
Ooredoo’s future is bright, and you can be part of our ongoing success.
The Role
Manage the tasks and the Team responsible for Network Quality Management (covering the quality of Radio Access, Transport, and Core Networks).
Manage the tasks and the Managed Services Vendor responsible for SOC and Network Quality
Analyses the Network trends and report the findings to the relevant teams and management for corrective and enhancement actions.
Propose new network KPIs where possible to enhance the customers network experience.
Key Accountabilities and Activities

1- NETWORK QUALITY MANAGEMENT

• Managing the Team and the Managed Services Vendor with their activities
• Monitoring network performance, drive test results and OSS stats, propose corrective actions to constantly improve network (Radio, Transport, and Core) performance.
• Following up and support on the trouble tickets to ensure deliveries as per the SLA agreed with the Managed Services Vendor.
• Recommend innovative solutions to resolve network quality issues.
• Provide technical expertise in order to provide Ooredoo network with an effective interface that best meets the technical requirements.
• Assists in Capex and Opex planning.
• Monitor performance of Managed Services SOC activities to ensure compliance with contractual terms and conditions.
• Report SOC unusual trends that arise out of contract interpretations, escalating those that go beyond level of authority.
• Keeps educated of latest international developments in Radio Network, Transport, and Core procedures and technologies for the possible benefit of Ooredoo Network.
• Meet quality and performance KPI with supporting documents.
• Provide active support to other Ooredoo departments.
• Ensure that upper management is informed on all critical issues pertaining to the area responsible for.
• Validate Ooredoo NW versus competitors benchmarking report, detect issues and
• escalate for resolution.
• Produce Network Quality reports as and when needed (Ooredoo Group, Technical committee, Operations meeting, Finance reports, Planning reports, etc.).
• Provides reports, make standard reports and tailor make them where necessary.
• Provide and manage support on special projects as and when assigned by seniors and superiors.
• Assists the management in developing and implementing procedures and standards that will provide effective workflows.
• Provides input for the development of capital and operational budgets, ensuring adequate provision has been made for the funding of all planned activities.
• Convenes regular meetings and provides professional and technical expertise and inspiration to engineering and planning teams to create synergies.Supervise the work of direct reports and Managed Services Vendor to ensure they meet their objectives, are kept motivated and perform in accordance with their job description.
• Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities.
• Delegate responsibility to direct reports, in accordance with their role and ability, to ensure they are developed and maximise their potential.
• Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.
  Qualifications

Please refer the Job description for details