Senior Manager of AI Operations (Data Annotation)

at  Telus International

WORK LOCATION: Remote, within USA
JOB STATUS: Full-time, Permanent
WORK SCHEDULE: Business Core hours, flexibility required.
TRAVEL FLEXIBILITY: Up to 15% of the time.

QUALIFICATIONS

• Bachelor’s Degree in Business Administration, Technology or STEM.
• Availability to travel to the USA, in the case that applies, to be a US Visa holder.
• A minimum of 10 years’ experience in customer facing role at Management level
• Management certifications are a distinct advantage
• Experience in Data Annotation is a must
• Advance working knowledge of GSuite
  Compensation: $106,400.00 - $133,000.00

• Represent TELUS International daily on customer interactions
• Coordinate and manage the operational team, facilitate interdepartmental communication and allocate tasks and resources as needed
• Understand the client requirements to ensure long-term relationships are fostered and maintained
• Set SLA targets for both operations and quality to ensure the customers’ requirements are exceeded
• Leadership and organizational skills are required to develop periodic goals, to manage and motivate team members towards the goals set
• Ability to work independently and carry out activities that are large in scope, cross-functional and technically difficult while meeting client’s expectations
• Excellent communication and team management skills
• Strong problem solving, technical and analytical skills
• Coach and develop direct reports to ensure they deliver against the goals and objectives required to deliver superior customer service to our end customer with their teams in line with the strategic direction of the company
• Provide key reporting to the senior management team on a weekly/monthly basis that covers all key areas of the business
• Lead projects and change management to deliver smooth implementations and on-going delivery of services for customers
• Work and drive continuous improvement initiatives with internal teams and with customer stakeholders
• Ability to work effectively with peers in both the same and different geographical locations
• Provide leadership for projects and change management to deliver smooth implementations and on-going delivery of services for customers
• Ensure the operation is working to continuously improve processes which can add value to the clients business and metrics
• Travel onsite to our US customer site and various TELUS International locations as required