Senior Manager of Business Operations, Compliance, and Governance

at  Johnson Johnson

Johnson & Johnson is recruiting for a Senior Manager of Business Operations, Compliance, and Governance to work in Raritan, NJ. This is a hybrid role; 3 days in the office, 2 days remote.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.
The Senior Manager of Business Operations role works with the Service Providers as well as internal resources on providing global oversight, management, and controls needed for reliable and effective network services with required cost transparency and helping deliver on customer outcomes. This role will lead various aspects of financial management, including budget responsibilities, Telecom Expense Management (TEM), Billing, Portfolio Operations, and the quoting/ordering processes for J&J’s network services. This individual will focus on all aspects of budget management (Base Business, Managed Service Suppliers, and our TEM) within J&J, investigating opportunities for optimization, process improvement, and efficiencies amongst all parties we work and interact with. Additionally, this role will have oversight and management for Network Services compliance and ensuring all processes are following our Governance process.

Major Duties & Responsibilities

• Serve as the primary coordination point between IT Finance, corporate accounting functions, Managed Service Providers (MSPs), and the TEM Service for financial matters using specific knowledge of regional accounting principles, regulatory requirements, etc.
• Provide direction and coordination for financial planning and analysis related to the communications carriers. Ensure financial transparency to internal customers and sites. Approve actions for financial management and Billing.
• Implement procedures to complete sound quoting, ordering, and billing activities for carrier services, improving providers, as needed.
• Audit the adherence to the invoice validation and verification process including invoice review practices and maintenance of approval and payment status. Identify, validate, and track service credits and earnbacks; establish and manage the process for periodic true-ups
• Implement processes and controls for integrating Portfolio Management into the overall base business budgeting process.
• Partner with IT Finance to establish and maintain budget and forecasting processes and mechanisms for the carrier spend.
• Partners with Regional Network Financial Managers regarding region-specific processes and providers.
• Coordinating global audit functions and partnering with our enterprise Quality & Compliance organization. Ensuring we work with service providers and internal resources to appropriate delivery and operational management of governance, policy, compliance, and all operational processes.
• Lead the global governance process, working with all towers and regions to develop and implement best practices.

QUALIFICATIONS

Required:

• Bachelor’s Degree or equivalent experience and a minimum of 8 years of experience
• Four plus years of broad Financial Management, data analytics, reporting, and IT infrastructure experience working with large services contracts
• Experiencing managing a budget of $50M+
• Two plus years of experience managing a Portfolio of projects with associated tools
• Knowledge and experience with telecommunication expense management providers, carriers, and managed service billing structures
• Understanding of the concepts of retained expenses, pass-through expenses, and cost allocation
• Strong analytical skills and ability to work independently or with others and enforce deadlines
• Strong attention to detail as it relates to data assessment and analysis and process discipline
• Ability to establish effective working relationships with colleagues, business partners, and vendor personnel
• Experience managing consistent processes across a variety of vendor partners
• Travel is required up to 10%.

Preferred

• Portfolio and Governance experience
• Experience with data visualization tools, business intelligence software, databases, Service-Now, and carrier/integrator reporting tools
• Industry certifications in modeling, analytics, and reporting
• Experience working in Network infrastructure environments, unified communication technology, and/or call center operations

The anticipated base pay range for this position is $120,000- $207,000.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Employees are eligible for the following time off benefits:

o Vacation – up to 120 hours per calendar year
o Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year

o Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year

• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com

• Serve as the primary coordination point between IT Finance, corporate accounting functions, Managed Service Providers (MSPs), and the TEM Service for financial matters using specific knowledge of regional accounting principles, regulatory requirements, etc.
• Provide direction and coordination for financial planning and analysis related to the communications carriers. Ensure financial transparency to internal customers and sites. Approve actions for financial management and Billing.
• Implement procedures to complete sound quoting, ordering, and billing activities for carrier services, improving providers, as needed.
• Audit the adherence to the invoice validation and verification process including invoice review practices and maintenance of approval and payment status. Identify, validate, and track service credits and earnbacks; establish and manage the process for periodic true-ups
• Implement processes and controls for integrating Portfolio Management into the overall base business budgeting process.
• Partner with IT Finance to establish and maintain budget and forecasting processes and mechanisms for the carrier spend.
• Partners with Regional Network Financial Managers regarding region-specific processes and providers.
• Coordinating global audit functions and partnering with our enterprise Quality & Compliance organization. Ensuring we work with service providers and internal resources to appropriate delivery and operational management of governance, policy, compliance, and all operational processes.
• Lead the global governance process, working with all towers and regions to develop and implement best practices