Senior Manager of People and Culture

at  Connective Support Society

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

KEY ACCOUNTABILITIES

A. Recruitment and Retention

• Leads the development and manage the organization’s recruitment strategic direction
• Ensures all organizational recruitment needs are being met
• Develops, oversees, and ensures the execution of the organization’s retention strategy
• Leads, develops, and maintains the organization’s succession plan strategy
• Provides mentorship to staff on the talent team in relation to best practices and performance standards

Onboarding

• Develops and manages the organization’s annual onboarding strategy, ensuring best practices are being maintained organization-wide
• Accesses and oversees the organization-wide onboarding process to ensure sustainability and continuous improvement of the new hires experience

Performance Management & Labour Relations

• Leads and manages the organization’s Performance Management systems for unionized and exempt employees
• Maintains performance management system for exempt employees (StandOut)
• Ensures best practice is being maintained organization-wide and consult with managers when needed
• Supports labour relation processes following the collective agreement where applicable
• Acts as liaison for Labour Relations issues by providing guidance and interpretation on Collective Agreement, Labour Laws and Employment standards

Policies & Procedures

• Creates, manages, and keeps up to date any organization policies that have been assigned to this role
• Ensures compliance with legislation and contracts in relation to hiring processes and HR policies, procedures, and practices
• Ensures all managers are kept aware of updates and changes related to Human Resources legislation and best practices
• Researches and presents opportunities for improvement and implementation of HR best practices and processes
• Acts as project lead in the introduction of new HR related systems or software

People & Culture Metrics

• Develops and maintains all relevant metrics related to P&C to guide the decision-making process and keep track of the employee life cycle
• Prepares and conducts analysis of our recruitment needs and develop the organization’s recruitment targets, strategy and plan

Specialist Departments

• Leads a portfolio of sub-departments, which may include Learning and Development, Occupational Safety and Health, Diversity Equity and Inclusion (DEI), and Program Practices and Standards
• Supports organization-wide initiatives for respective portfolio of sub-departments
• Ensures all regulatory and accreditation requirements are met
• Champions continuous quality improvement and sustainability of processes throughout the organization, including documentation, processes, values, and culture across all programs and departments, while honouring regional and programmatic nuances.

Leadership and Supervision

• Manages all aspects of the performance of direct reports
• Prioritizes, coordinates, and formally evaluates the work of direct reports
• Delegates work and decision-making authority to facilitate efficient work processes
• Recognizes and rewards exceptional performance and contributions
• Takes steps to ensure work team is focused and positive
• Fosters a positive working culture, through inclusion and diversity initiatives, continuous learning, and collaboration

New Program Development

• Oversees and acts as key P&C contact for the implementation and development of New Programs

Other Duties

• Performs other related duties as required

EXPERIENCE AND SKILLS

• Degree in Business Administration, Human Resources, or Psychology or an equivalent combination of education, training, and experience
• Five or more years of progressive work experience in Human Resources, including working in a recruitment-based environment
• CPHR designation and/or actively pursuing designation preferred
• Experience and knowledge in managing work teams and tactical processes
• Experience with operating within a unionized environment
• Demonstrated commitment to a high level of customer service
• Flexibility to travel throughout the Lower Mainland (from Vancouver to Abbotsford)
• High proficiency with the Microsoft Office suite
• Strong communication skills (listening, verbal and written)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Strong organizational skills with the ability to multi-task

REQUIREMENTS

• Ability to successfully complete a Vulnerable Persons Criminal Records Check
• Ability to successfully pass a reference check
• Covid-19 Vaccine

ROLE PURPOSE

The Senior Manager of People & Culture will manage the development and implementation of effective, impactful, and sustainable People & Culture (P&C) systems and ongoing practices across the organization. This position will oversee the organization’s recruitment, talent planning, onboarding, performance management, labour relations, diversity, equity & inclusion, quality assurance and accreditation, occupational safety & health, and training & development processes.