Senior Manager of Technical Product Management

at  UKG

Job Description

Minimum/basic requirements

• 10+ years’ of experience in product management on a scaling SaaS application in an Agile development environment, 5 or more of these years in a people leadership role over product management teams with a track record of developing and coaching product managers through ambiguous problems
• Demonstrated experience in developing customer centricity and outcomes delivery through matrixed cross-functional Product Development teams
• Ability to create and embody a culture of “customer first” in approaching user and business problems
• Strong use of analytics, user research and business cases to drive decisions and improve products in an enterprise SaaS setting
• Comfortable and experienced presenting to various audiences and levels
• Track record of balancing between discovering new product opportunities and delivering world-class product experiences
• We work in a collaborative hybrid model. Being on site in our Toronto office 3 days per week is required

Preferred qualifications

• Experience working with globally distributed teams
• Demonstrated experience in enterprise SaaS product launches
• Deep knowledge of SaaS infrastructure and Component Applications
• Ability to use data to help inform and prioritize product decisions and priorities
• Functional and technical knowledge of Workforce Management and Human Capital Management software
• Experience working with both technical and business user communities
• Comfort with the ambiguity that comes with building new products from zero to mature adoption
• Ability to travel domestically and internationall

Senior Manager of Technical Product Management
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
Here at UKG, our Engineering, Product, Innovation, and Cloud teams (or EPIC), are the driving force behind our cutting-edge technology. These UKrewers are dedicated to delivering best-in-class solutions that transform how our customers work. With a passion for excellence, EPIC continuously pushes boundaries and strives to make a real impact in the world.
We have a great opportunity for a Senior Manager of Product Management to lead a team focused on product infrastructure within our Pro WFM Suite. Specifically, you will lead a team of Product Managers, coaching and developing the team to identify, design, deliver and optimize solutions for an existing product that’s used by millions of global employees each month within our human capital management and workforce management applications.
This will include ongoing collaboration with partners in all their forms: external customers such as Buyers, Admin users, HR users, employees along with internal customers who implement and deliver the products that this team will develop and launch. The role will be a balance of coach and contributor: coaching, developing and managing an existing team of Product Managers while contributing as a Lead for cross-functional development teams as needed on a mature global product.
As a Senior Manager of Product Management, your focus is on working with teams, people issues, and alignment. To succeed at this, you will have to take a step back and look at the bigger picture to optimize processes and improve team performance. Communication, leadership, and collaboration skills are necessary to succeed in this role as you are tasked to constantly communicate with customers (internal and external) and team members to identify previously unseen challenges and possible opportunities. It will be your responsibility to create consensus locally with impacted teams and around the larger company.
You will help shape and execute the overall vision of the product to incrementally deliver value to our customers while learning from, and along with, our customers, partners and the Product teams that you will support. You will manage this product and ensure each release is successful by fostering team collaboration, continuous improvement and representing the voice of the customer. You will own the direction of features and clearly define the product metric goals and the right mechanisms to collect, track, report and react to the data, demonstrating a balance of qualitative and quantitative observations to fuel ongoing learning and customer centricity.

Minimum/basic requirements

• 10+ years’ of experience in product management on a scaling SaaS application in an Agile development environment, 5 or more of these years in a people leadership role over product management teams with a track record of developing and coaching product managers through ambiguous problems
• Demonstrated experience in developing customer centricity and outcomes delivery through matrixed cross-functional Product Development teams
• Ability to create and embody a culture of “customer first” in approaching user and business problems
• Strong use of analytics, user research and business cases to drive decisions and improve products in an enterprise SaaS setting
• Comfortable and experienced presenting to various audiences and levels
• Track record of balancing between discovering new product opportunities and delivering world-class product experiences
• We work in a collaborative hybrid model. Being on site in our Toronto office 3 days per week is required.

Preferred qualifications

• Experience working with globally distributed teams
• Demonstrated experience in enterprise SaaS product launches
• Deep knowledge of SaaS infrastructure and Component Applications
• Ability to use data to help inform and prioritize product decisions and priorities
• Functional and technical knowledge of Workforce Management and Human Capital Management software
• Experience working with both technical and business user communities
• Comfort with the ambiguity that comes with building new products from zero to mature adoption
• Ability to travel domestically and internationally