Senior Manager, Payroll Advisory - Human Capital Workforce Management

at  Deloitte

Job Type: Permanent
Work Model: Hybrid
Reference code: 128096
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John’s, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

ABOUT THE TEAM

Our Payroll Solutions Team is a dynamic and collaborative group of professionals dedicated to delivering exceptional client-centric services. We foster a positive and inclusive culture where every team member’s contributions are valued and encouraged. With a strong emphasis on support and teamwork, we work together seamlessly to leverage our extensive expertise in payroll management, providing accurate, efficient, and compliant solutions tailored to each client’s unique needs. Our team members are recognized subject matter experts who stay at the forefront of industry trends and regulatory changes, ensuring that our clients receive the most up-to-date and effective payroll solutions.
We are currently seeking a leader who can seamlessly integrate into our team and uphold our positive and collaborative culture. The ideal candidate will be committed to fostering an environment where innovative ideas thrive, professional growth is supported, and client satisfaction is paramount. If you are passionate about leading a team of experts and driving excellence in payroll solutions, we would love to hear from you.

KEY SKILLS AND QUALIFICATIONS:

• Advanced knowledge of payroll practices, CRA regulations, benefits administration, and global payroll expertise.
• Strong organizational skills to manage multiple client projects simultaneously.
• Familiarity with payroll technologies (e.g., ADP, Dayforce, Workday, SAP, Oracle) with in-depth experience in one of them.
• Strong analytical skills to analyze payroll data and trends, providing actionable insights for optimization.
• Proven experience managing client relationships and delivering tailored solutions.
• Ability to assess clients’ needs, develop tailored payroll strategies, and provide solutions in a consulting capacity.
• Experience leading and developing teams, providing mentorship, and driving performance excellence.

QUALIFICATIONS:

• Certified Payroll Professional (CPP) designation preferred.
• Minimum of 10+ years of experience in a payroll function with at least 3 years in a leadership role.

1. Client Payroll Advisory:

• Serve as the primary point of contact for clients seeking payroll consulting services, advising on payroll operating models and process optimization.
• Analyze clients’ existing payroll systems and processes, offering recommendations for improvements or efficiencies, such as automation, cost reduction, and error prevention.
• Exhibit familiarity and/or thought leadership with best-practice payroll reporting, including optimizing payroll costs, improving accuracy, and enhancing efficiencies.
• Have a strong understanding of payroll analytics and KPIs, and comfort advising clients on how these can be leveraged in a payroll context.
• Participate in payroll implementations that include payroll scope. Guide the implementation team with payroll challenges.
• Have experience with payroll process improvement cycles, and familiar with automation tools to enable
• Be a proponent of the Payroll space with a future-focused lens with respect to AI and other digital impacted changes

OUR PURPOSE

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Be encouraged to deepen your technical skills…whatever those may be.
• Partner with clients to solve their most complex problems

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We are seeking a highly skilled and technology-savvy Senior Payroll Leader to join our dynamic team. The ideal candidate will possess deep knowledge of payroll practices, CRA regulations, benefits administration, and global payroll expertise. This role is pivotal in ensuring the accurate and efficient processing of payroll, advising on payroll systems, and implementing transformational changes to meet the evolving business needs.
This role is designed for a proactive and strategic professional who is enthusiastic about leveraging technology to transform payroll practices. If you are driven to deliver exceptional client service and lead payroll transformation initiatives, we encourage you to apply.

KEY RESPONSIBILITIES:

1. Client Payroll Advisory:

• Serve as the primary point of contact for clients seeking payroll consulting services, advising on payroll operating models and process optimization.
• Analyze clients’ existing payroll systems and processes, offering recommendations for improvements or efficiencies, such as automation, cost reduction, and error prevention.
• Exhibit familiarity and/or thought leadership with best-practice payroll reporting, including optimizing payroll costs, improving accuracy, and enhancing efficiencies.
• Have a strong understanding of payroll analytics and KPIs, and comfort advising clients on how these can be leveraged in a payroll context.
• Participate in payroll implementations that include payroll scope. Guide the implementation team with payroll challenges.
• Have experience with payroll process improvement cycles, and familiar with automation tools to enable
• Be a proponent of the Payroll space with a future-focused lens with respect to AI and other digital impacted changes.

1. Team Leadership and Development:

• Manage and mentor a team of payroll practitioners, ensuring they deliver high-quality services to clients.
• Provide leadership in payroll advisory engagements, delegating tasks, overseeing execution, and ensuring the team meets deadlines.
• Foster a culture of continuous improvement, helping team members expand their expertise in payroll advisory and related areas.

1. Stakeholder Management:

• Build and maintain strong relationships with clients, acting as a trusted advisor on all payroll-related matters.
• Communicate effectively with senior executives, presenting payroll data, reports, and strategic recommendations across HR, finance and IT teams.
• Manage internal expectations and alignment with supporting partners on bids/proposals, delivery, and account management.