Senior Manager, People Operations

at  THE MITRE CORPORATION

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That’s because MITRE people are committed to tackling our nation’s toughest challenges—and we’re committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We’re making a difference every day—working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE—and make a difference with us.
The Sr. Manager of People Operations is a key leader within the Human Resources, MITRE. The position is responsible for providing leadership and management of MITRE’s HR Shared Services and People Operations. This includes the Human Resources Service Center (“HRSC”) and People Analytics and Reporting teams, which provide employee and manager services, people data reporting and analytics, and oversight of human resources compliance at MITRE.
This is an exciting time to join MITRE, as we transforming and modernizing our HR shared services and people operations. This leader must be empathic and pragmatic; balancing organizational and team needs, and employee experience to create an environment that ensures consistently high quality work. While evolving and designing processes that are effective and efficient, the Sr. Manager of People Operations will be expected to implement and/or recommend best practices and improvements across Human Resources and our technology.
The ideal candidate for this position must have a mindset for designing programs and processes best suited for the end user and a keen mind for people data and metrics to measure outcomes. In addition, this position is responsible for the evolution of MITRE’s HRSC tier based service model, including use of Workday Help and other technologies, and use of automation and integration of data.
Reporting to the Director of Total Rewards, HR Technology and Employee Services, this job is responsible for the direct management of four managers, consisting of a full team of approximately 20 professionals.

BASIC QUALIFICATIONS:

• Requires a minimum of 12 years of related experience with a bachelor’s degree; or 10 years and a master’s degree; or equivalent combination of related education and work experience.
• At least 3 or more years of management experience in the human resources field
• Experience with Workday.
• Experience in government contracting, professional services, and/or high-tech organization.
• Experience partnering with other corporate functions to support shared services operations.
• This position requires a minimum of 50% hybrid on-site.

PREFERRED QUALIFICATIONS:

• Demonstrated experience solving complex shared service issues.
• Exceptional written and verbal communication skills and sound influential skills
• Ability to effectively manage several objectives simultaneously while prioritizing and driving strategic plans.
• Process improvement oriented and the ability to make recommendations and decisions.
• Strong analytical skills with the ability to work through processes, identify and implement process improvements and resolve complex situations.
• Flexible and proactive problem solver
• Demonstrated success in a dynamic, frequently changing, and fast paced environment.

Our culture is a tangible asset that endures through our people and leaders. At MITRE, our leaders must also demonstrate and continually develop a consistent set of shared Leadership Competencies:

• Lead with a Strategic Mindset: Drives alignment across MITRE to achieve our mission by engaging across and beyond the enterprise, making and executing decisions, and activating the Good Growth Strategy.
• Create Value: Takes a broad approach to solving complex problems using a national and global lens. Unleashes the full capabilities of our people in a relentless pursuit of innovative solutions that are scalable, equitable, transferable, and sustainable.
• Cultivate Inclusion: Creates an environment and opportunities, built on trust, where people can be their whole authentic self, feeling welcomed, supported, engaged, and respected for who they are and what they contribute to the organization. Embraces and engages all dimensions of diversity to exponentially expand MITRE’s impact in solving problems for a safer world.
• Communicate for Impact: Conveys powerful messages tailored to the unique needs of stakeholders—and desired outcomes—in a style that engages and inspires action. Exemplifies active listening to foster collaboration, understanding, and alignment.
• Commit to Action and Outcomes: Holds self and others accountable for acting on and achieving established objectives. Exemplifies cultural attributes while executing and delivering impactful outcomes.

The primary responsibilities of the Sr. Manager of People Operations are:

• Lead, coach, manage and develop Human Resources Service Center and People Analytics and Reporting Teams
• Partner with HR leaders as needed to resolve conflicts or questions, and serve as the People Operational subject matter expert for MITRE.
• Drive ongoing improvements through standardizing, consolidating, and automating processes. Identify problem areas in service delivery processes, troubleshoot issues and recommend solutions. Work across HR leadership team to plan and execute changes or improvements.
• Collaborate with HRIT (Workday-based), Centers of Excellence (COEs), and HR Business Partners to provide optimized and consistent HR experiences, processes, and outcomes for MITRE employees.
• Employ human resources governance practices to protect the business, including legal and regulatory compliance.
• Stay abreast of current issues and upcoming trends in People Operations, providing recommendations for consideration to Director.
• Support the People Analytics and Reporting Team to produce quality reports, deliverables, and metrics for use by business leaders within a Workday environment and other platforms.
• Partners with HR Business Partners to develop and understand operational issues and evolve team capabilities and solutions to meet business needs.
• Support of HR transactions and operations across division, including pay and performance, benefits, relocation, talent mobility, talent management, onboarding, talent development, learning and development
• Knowledge and support of operations of Absence Management and time tracking and submission in partnership with a third-party vendor.