Senior Manager, Pharmacy Experience Optimization

at  Shoppers Drug Mart Pharmaprix

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

WHY THIS ROLE IS IMPORTANT?

The Senior Manager, Pharmacy Experience Optimization will play a pivotal role in transforming the pharmacy experience through data-driven insights and continuous improvement initiatives. This position focuses on analyzing operational data to uncover trends, developing actionable plans, and implementing optimization strategies. Collaborating closely with cross functional teams, this role ensures the delivery of an exceptional pharmacy experience for both patients and staff.

WHAT YOU’LL DO:

• Act as an Operations Subject Matter Expert (SME), utilizing quantitative and qualitative data to identify improvement opportunities for pharmacy experience.
• Lead workflow measurement initiatives by creating site plans and coordinating data needs with analytics teams.
• Build and manage documentation to highlight actionable steps for improvement and track effectiveness at a store level.
• Develop comprehensive measurement methodologies for new initiatives, ensuring stores receive the support needed for sustained success.
• Define and implement a Balanced Scorecard, tracking workflow adjustments, incentive impacts, and overall operational efficiency.
• Guide workflow efficiencies by aligning team efforts with best practices in pharmacy operations.
• Provide actionable insights to field and operations teams to support ongoing improvements and strategic decision-making.
• Conduct analysis on site-specific challenges, working closely with stakeholders to design data-backed solutions.
• Collaborate on ad hoc projects aimed at addressing unique pharmacy needs and optimizing patient and staff experience.

TYPE OF ROLE:

Temporary with Benefits (Fixed Term)
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.