Senior Manager, Program Management Customer Success, Canada

at  Intuit

OVERVIEW

Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. We are using technology to build solutions to challenging financial problems for millions of people around the world.
The Customer Success team delivers award winning service and support experiences to small business owners and accountants using our products, including QuickBooks Online, QuickBooks Advanced, QuickBooks Online Accountant, and QuickBooks Payroll.
As a Senior Manager of our Customer Success Program Management team in Canada, you will be responsible for managing and implementing a portfolio of strategic projects and programs that will drive world class digital and human-led customer experiences that drive customer loyalty, retention and ecosystem growth. You will also be responsible for the change management of product feature releases, new products, partnerships, and marketing campaigns. You will power prosperity by managing change that drives frictionless customer experiences.
We are looking for a strong leader with a passion for program management and leading others to partner with stakeholders from across the business (Product, Marketing, Sales, Partnerships) to positively influence change by optimising customer touchpoints through carefully crafted human and digital experiences. You will be an advocate and influencer for effective change management across the business, and a role model of program, project, and change management to the team.
The role will be part of the Canada Customer Success leadership team, and report directly to the Head of Customer Success in Canada.

Please refer the Job description for details