Senior Manager, Project and Programme Management (UAE National)

at  HSBC

Job description

SOME CAREERS HAVE MORE IMPACT THAN OTHERS.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, fraud, information security, contingency, geopolitical, operational, credit, pension, insurance, financial crime and regulatory compliance, market and reputation risks. All parts of the Global Risk team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.
We are currently seeking an ambitious individual to join our Global Risk & Compliance Transformation team, working together with colleagues to define, manage and achieve divisional business targets.

KNOWLEDGE & EXPERIENCE / QUALIFICATIONS:

• Bachelor’s degree is a must.
• Proven understanding of delivery methodologies and best practice techniques
• Understanding of how change drives benefits for customers and other stakeholders
• Knowledge of the external environment – regulatory, political, competitors etc.
• Proven ability to work across regions whilst maintaining a global perspective.
• Demonstration of commerciality with strong financial acumen
• Proven ability to work with senior stakeholders and business sponsors.
• Evidence of ability to make key strategic decisions.
• Delivery of large-scale complex programmes at pace, developing high performing interchanging teams to support delivery at each stage.
• Strong people and team management experience
• Proven implementation, change management and benefits realisation experience.
• Agile (Scrum, SAFe, Kanban etc.) – Désirable
• Project Management Professional (PMP) - Desirable
• Managing Successful Programmes (MSP) – Desirable
  For further details and application information please visit our careers site, searching under reference number (ID: 0000KXU0).
  We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.
  HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
  Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
  Issued by The Hong Kong and Shanghai Banking Corporation Limited.

ROLE PURPOSE:

Programme Managers plan, mobilise and direct change programmes of varying complexity from inception to closure. They are typically responsible for leading and managing large scale change programmes and business transformations. They act as a role model, demonstrating active leadership and communication. Programme Managers are responsible for deploying the HSBC Change Framework within their programme and instilling good programme disciplines. The role holder has end to end responsibility for all aspects of the programme; defining and planning the programme, managing mobilisation, controlling execution, managing implementation and change and benefits realisation. They work closely with the Delivery Director to ensure alignment of their programme with the wider change portfolio.
Programme Managers will often play a people / team management role within programme they work on and have line management responsibility.

DUTIES & RESPONSIBILITIES:

• Proactively determine, analyse and identify performance metrics and measurements and dictates improvement plans to track and drive on time delivery and adherence to budget.
• Actively manages and co-ordinates the programme plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits.
• Baselines the plan requirements, design, budget and scope during Programme Definition. Manages changes through the change control process. Challenges and intervenes where there is scope creep, budget overrun, plan slippage and benefits.
• Obtain sponsor and stakeholder sign-off for deliverables, formally close programme, assess stakeholder satisfaction and capture feedback. Captures key learns from each programme and feeds back into methodologies and best practice.
• Anticipates and identifies existing or emerging risks/issues.
• Oversees the tracking of strategic programme risks/issues/dependencies, assesses the impact on the benefit realisation for the programme and takes action to minimise impact, actively challenging and removing obstacles.
• Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensuring that the organisation and other change audiences are ready, willing and able to function in the new business environment.
• Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes.
• Acts as a change leader with the business leadership and business sponsor – a visible and clear leader for the programme and the delivery of its outcomes and benefits.
• Demonstrates effective financial skills to develop and manage a detailed business case, including investments, detailed benefits and link to overall finances of the business.
• Provides timely reports on programme status, risks and issues, evaluating programme performance based on management information.
• Reviews and constructively challenges project / workstream status reports and ensures all aspects of programme performance are being managed effectively.
• Manages and reports on the programme budget, acting on any variance and promoting good budget control across the programme’s workstreams.
• Understands the non-financial risks and conduct impacts of change from the outset to enable execution of the change safely so that it delivers the sustainable outcomes we are targeting for our customers.
• Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered.
• Promotes and takes accountability for programme quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken.
• Ensures programme and project teams follow quality assurance processes and the HSBC Change Framework
• Work with the Risk & Compliance Transformation Resource Team to source programme support.
• Ensures governance processes and decisions are applied consistently, including engaging the programme sponsor and stakeholders effectively.
• Use standardised programme metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuring accurate and responsible status reporting. Escalating, coordinating any mitigants or remedial action.
• Manages, measures and tracks change impacts on the programme.
  Requirements