Senior Manager, Property Claims

at  Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION

The Senior Manager, Property Claims is responsible for designing, developing, and implementing projects and initiatives with their assigned field discipline that aligns with Claims strategic direction and supports strategic goals. The individual analyzes results and develops strategies and action plans to lead the property department in the achievement of operational goals related to customer service, loss cost management, and expense controls.
Role Designation: Home Based

QUALIFICATIONS:

• 10 or more years of related experience
• 5-7 years’ experience in people management within Claims, specifically property
• Advanced knowledge of:
• Insurance policy, coverage, and regulation;
• Claim processes, policies, procedures, claim systems, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Analytical procedures to reconcile, manipulate, and recognize patterns of data
• Problem-solving and preparation of complex reports for analysis
• Advanced negotiation and/or arbitration skills
• Advanced conflict management and problem resolution skills in managing internal and external customer relationships
• University Degree/College Diploma
• CIP or working towards CIP designation

BONUS QUALIFICATIONS:

• Multi-provincial claims knowledge and proficiency
• Continuous Improvement and process design experience
• Experience with Xactimate, Symbility and Guidewire.

SKILLS

Business Acumen, Business Communications, Coaching, Conflict Management, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Problem Solving, Results-Oriented
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Please refer the Job description for details