Senior Manager, Relationship Management
at TD Bank
Toronto, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 23 Apr, 2025 | USD 108800 Annual | 24 Jan, 2025 | N/A | Good communication skills | No | No |
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Description:
JOB DESCRIPTION:
TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end-to-end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.
As a trusted business partner, TD Merchant Solutions offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of Canada’s largest retailers.
The Senior Manager, Relationship Management is an important Merchant-centric sales leader role within TD Merchant Solutions.
TD Merchant Solutions is focused on Our Merchant Quest – To double the number of fully franchised Merchant & Business Banking clients at TD – our key business strategy in support of our growth mandate.
As one of our leaders of the TDMS National Accounts team, the Senior Manager Relationship Management will be accountable for managing and acquiring some of our largest client relationships within the TD Merchant Solutions portfolio. The Senior Manager interacts with C level executives in these relationships with a focus on strategy and revenue growth and TD Business Banking for new sales opportunities. The position is focused on profitable growth, client retention and value-add cross-selling to existing customers, contract negotiations and the effective coordination of client implementations for the portfolio of accounts. In addition, the role will be our primary contact for many of our internal Banking Partners (ie. TD Securities, CNA, TDAF, ABL, etc.) to deliver on Our Merchant Quest by growing our pipeline and portfolio of managed merchants, as well as identifying opportunities to fully franchise our existing merchant relationships.
The Senior Manager, Relationship Management will:
- Along with the AVP of Sales & Relationship Management and the Senior Manager of Account Management, will co-lead the TDMS National Accounts team
- Be responsible for building, delivering, leading merchant experience and relationship management initiatives and strategies in support of our retention goals
- Develop strategies and tactics to further deepen our Merchant relationships by leveraging our advice capabilities and industry insights
- Responsible for the formulation of portfolio growth objectives including seeking cross-sell opportunities with existing Merchants to build stronger engagement across the portfolio
- Build and develop meaningful relationships with key Bank Partners to drive purposeful acquisition for TDMS and to fully franchise existing Merchant relationships across the Bank
- Work closely with all stakeholders of the TDMS team (ie. Product & Pricing, Client Delivery, etc.) by providing timely and meaningful insights in support of the overall business strategy while delivering superior merchant experience results
- Lead and support a high-performing diverse team across the country; provide ongoing feedback and performance reviews, coach and develop colleagues and ensure performance management activities are undertaken and completed for all colleagues
- Foster a performance-based culture where priority is placed on building and leveraging our value proposition in all merchant interactions
- Working with our Credit and Risk Partners, to effectively monitor and maintain our risk exposure across our Merchant portfolio
- Superior communication skills to create and coordinate communications for audiences at multiple levels from frontline colleagues to senior executives.
WHO WE ARE:
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Banking/Mortgage
Banking / Insurance
BFSI
Graduate
Proficient
1
Toronto, ON, Canada