Senior Manager, Sales Technology Adoption

at  Digital Realty

ESSENTIAL KNOWLEDGE

Proven experience in a client-facing role, preferably in technology adoption, customer success, or consulting.
Strong understanding of change management principles and methodologies.
An overview / strong all-round appreciation of technology and how it can deliver business value.
Demonstrated ability to identify and eliminate process related inefficiencies within the business process.
Knowledge of Oracle CPQ, Salesforce.com, MS Office
Knowledge Clari, Xactly, ServiceNow (preferred)
Experience in a Global operating environment (preferred)

QUALIFICATIONS

Bachelor’s degree in Business Administration, Information Technology, or a related field.
Advanced level user of MS Office applications, in particular PowerPoint and Excel.
Fluent in Business-level English (written and orally) - other European languages an advantage.

A BIT ABOUT US

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

YOUR ROLE

As a Sales Technology Adoption Senior Manager, you will play a crucial role in driving the successful adoption of our sales technology solutions across our sales teams, helping to achieve a positive return on investment for the business.
You will be responsible for enabling the employees to get the most out of our digital tools and maximising their work productivity in the existing systems.
The Sales Technology Adoption Senior Manager builds partnerships between the sales users, leaders and our IT Product team - to help leaders and their teams appreciate the value and benefits of technology and to help our IT Product team understand the needs and challenges of the business to provide better solutions.
The role will help manage technology changes through continuous training to the users, onboarding new hires, ensuring adoption of the new business processes and working practices as needed, and acquiring the necessary skills to use the new systems. They will be responsible for measuring and tracking usage of the user community and report on it on a regular basis. They will have a good understanding of all the sales related technology and how the various technologies work together to help drive collaboration and efficiency across systems.