Senior Manager, Service Delivery & Communications

at  Government of Alberta

JOB INFORMATION

Job Requisition ID: 66265
Ministry: Treasury Board & Finance
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Ongoing
Scope: Open Competition
Closing Date: January 28, 2025
Classification: Senior Manager Zone 1
Salary: $3,548.95 - $4,842.27 bi-weekly ($92,627 - $126,383 / year)
Treasury Board and Finance, Edmonton – Tax and Revenue Administration (TRA) TRA is responsible for the collection of revenue and the administration of Alberta’s tax, revenue, and related benefit programs. The focus of our organization is to ensure a fair, efficient, and effective provincial tax and revenue system. Our organization offers a balance between work and your home life and provides options for flexible work arrangements.

QUALIFICATIONS

A university degree in Business or a related field with a minimum of 6 years’ related experience.
Equivalencies may be considered based on a one-year experience for one year of education or one year of education for one year of experience.

Assets:

• Demonstrated strong project management of complex projects and short timelines.
• Exceptional communication skills and developing collaborative working relationships.

• Extensive knowledge of tax and revenue programs administered by TRA and ability to apply and interpret related legislation, regulations, and

  policies.

• Leading the development of systems and applications from a business or technical perspective (e.g., business requirements, testing, systems

  design, etc.).

• Applying change management principles, processes, and tools in an organization.

ROLE RESPONSIBILITIES

Do you excel in applying systems thinking, driving for results and creative problem solving? Then the Senior Manager, Service Delivery and Communications position is for you!
Reporting to the Director, Business Integration and Engagement, the Senior Manager, has an important responsibility for overseeing the development of all external communication and stakeholder engagement activities, leads divisional change management activities, and guides a diverse team whose priority is to shape the business process technology landscape within TRA.
The position is a leader in expert and professional communication and consultation to ensure the appropriate level of organizational change management is planned, communicated, and executed for a wide range of complex organizational initiatives including strategic planning, project implementation, and operational improvements. All of this while building and maintaining positive relationships with internal and external stakeholders operating in diverse and complex business environments.

We will offer you the opportunity to utilize and expand your skills. In this role, the successful candidate will:

• Lead and oversee project coordination and delivery across the division for more than twenty programs to ensure development and

  maintenance of TRA’s systems are highly integrated from a business process perspective, support cross program/cross functional applications

  for diverse business users.

• Develop and implement structured change management activities that promote inter-branch cooperation and ensure TRA’s readiness and

  adaptability to future opportunities and challenges.

• Deliver TRA’s engagement strategy by designing and delivering strategic engagement plans, liaising with Communications and Public

  Engagement for all external communication and media releases, and identifying opportunities and developing innovative approaches for

  increasing awareness of TRA’s programs with stakeholders, taxpayers, other ministries and jurisdictions.

• Supervise and oversee the daily operations of Service Delivery and Communications team including setting goals that align and contribute to

  the branch, division and department strategic business plans, final responsibility in the unit for allocation of assigned staff to working groups
  and assignment of responsibilities to ensure goals are achieved and promotes a healthy corporate culture that aligns with GoA values.
  Working within multiple tax statutes, programs, policies, and business applications, the Senior Manager requires a significant breadth of technical knowledge, experience and ability to establish agreement and consensus among multiple internal and external stakeholders at all levels of the organization.
  Please