Senior Manager, Supplier Governance and Card Operations

at  BMO Financial Group

33 Dundas Street West Toronto Ontario,M5G 3C2
This senior level position is responsible for Supplier governance over 2 enterprise critical suppliers and card operations management.
Candidate will have primary oversight for a team of managers in a high volume, quick paced payment system operations environment. They will provide operational input for planning, sourcing, directing and monitoring workflow including card, material inventory and financial forecasts.
Collaborating with Vendors, Product, Project and change management, Operational compliance, Analytics and Process teams to ensure all operational priorities are addressed, they will deliver risk mitigated system configuration through the application of robust SDLC practices.
Ideal candidate will have domain expertise spanning the entire credit risk lifecycle from targeting and selection; application processing; ongoing fraud prevention, detection and recovery; account management; and collections/recovery with a focus on product, account and card systems and incident resolution.

The incumbent will have a background working with new technology, payments innovation and possess exceptional change management and people leadership skills. A creative, strategic thinker who is hypothesis driven and uses a combination of experience, data, judgment & pattern recognition to learn and move quickly; they will define, develop and lead programs to achieve game changing operational results.

• Elicits requirements and analyzes feasibility to ensure solutions/initiatives achieve the expected business outcomes.
• Supports various project teams across the project lifecycle to ensure development is aligned with the business requirements.
• Develops informative, coherent, and usable project documents (project artifacts) for multiple stakeholders covering functional and non-functional business requirements.
• Applies depth of domain & functional expertise for the assigned portfolio to drive the expected business value.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

QUALIFICATIONS:

Intermediate level of proficiency:

• Agile Delivery and Development.
• Data analysis.
• Learning Agility.

Advanced level of proficiency:

• Process improvement and optimization.
• Organization process optimization.
• Business architecture frameworks.
• Stakeholder Analysis and Management.
• Vendor management
• Negotiation skills
• Business requirements definition and analysis.
• Insights development and reporting.
• Application functional design.
• Functional Analysis.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
• Able to manage ambiguity.
• Data driven decision making.
• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience and industry knowledge.

Please refer the Job description for details