Senior Manager, Technology Strategy and Transformation: Future of Service

at  Deloitte

Job Type: Permanent
Work Model: Hybrid
Reference code: 126580
Primary Location: Calgary, AB
All Available Locations: Calgary, AB; Edmonton, AB

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

We are seeking a Senior Manager for our Technology Strategy & Transformation department, who will focus primarily on the Future of Service offering with our national practice.
As a Senior Manager, you will ensure the evolution of our range of services offered and contribute to the recruitment of new members to our team, create and maintain a network of potential clients and be known as a trusted advisor. In addition, you will also deliver consulting mandates, by following proven practices and by ensuring the complete satisfaction of our customers. You will also lead consulting sales activities, including the writing of service proposals.
Finally, you will monitor and suggest new training to ensure your own development and that of the members of the team. You will play a key role in the coaching of our consulting team.

ABOUT THE TEAM

In good company. With the TS&T team, you will be exposed to leading-edge technology in an environment focused on innovation and entrepreneurship. We are constantly looking for bright employees who are passionate about technology and seek to maximize the value we deliver to our clients.
As a team member of TS&T, you will be joining a team of passionate professionals from various backgrounds, who share a common interest in technology and customer service. If you are always yearning to learn more and rise to new heights in a fast-paced environment that is continuously evolving, this is the place or you.

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

As a Senior Manager, you are someone with:

• 10 years or more of relevant experience in technology strategy/implementation or business analysis (previous consulting experience is a requirement).
• Bachelor’s degree in computer science or business, preferably a graduate degree, and you are well-versed in both technology and business fields.
• Experience working with, or for, service delivery or contact centres which has provided you with a strong foundational knowledge of how contact centre operations work and key capabilities such as channel interaction routing, workforce management, quality management and business application architectures.
• A very strong interest in modern cloud technologies (i.e. CCaaS, AI/GenAI) and their applications to contact centre capabilities to improve both the customer/client and employee experience.
• Who wants to use your depth of knowledge to help your clients, but also demonstrate a strong ability to adapt and learn.
• Ready to travel for work nationally (as required)
• Strong communication, synthesis and analysis skills.

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
• Be encouraged to deepen your technical skills…whatever those may be.
• Build your leadership skills at Deloitte University.
• Have many careers in one Firm.
• Partner with clients to solve their most complex problems
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being.
• Experience a firm where wellness matters.
• Experience MyFlex and an agile work environment where work is what you do not where you do it
• Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
• Build a network of colleagues for life
• Have an impact that matters through pro bono and significant volunteer opportunities.
• Be empowered to lead and have impact with clients, our communities and in the office.
• Be expected to share your ideas and to make them a reality.
• Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
• Grow your network and your knowledge by joining one of our many Employee Resource Groups.

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