Senior Manager & Trainer CRM (m/f/d)

at  BIOTRONIK

Senior Manager & Trainer CRM (m/f/d)
BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results-oriented cooperation of our employees.
The CRM Academy is dedicated to equipping our internal employees with the knowledge and confidence to effectively communicate with healthcare professionals about our cardiac devices, including pacemakers, ICDs, CRT devices, and implantable loop recorders. We also provide training for healthcare professionals to ensure they are well-versed in our products, deliver excellent service, and stay updated on new product launches, while tracking employee certification and rollout progress.
We are looking for a dynamic Senior Manager & Trainer CRM to join our team and play a key role in the conception and global rollout of our CRM Training Program.

YOUR PROFILE

• 5+ years of experience in CRM (Cardiac Rhythm Management), experience in delivering training on CRM technologies is a plus.
• A completed university degree preferably in Biomedical Engineering or a similar field.
• Strong presentation and communication skills with experience in conducting training for diverse audiences.
• In-depth understanding of cardiac devices and the healthcare industry, with the ability to stay updated on new product developments and regulatory requirements.
• Extensive experience in marketing, sales, clinical support, or training.
• Proficiency in English is required; additional language skills are a plus.
  Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.
  Location: Berlin | Working hours: Full-time (35hr/week) | Type of contract: Unlimited
  Job ID: 59921 | Contact: Emma Gonzalez | Tel. 151 68903633
  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law

• Conceptualization and execution of training programs for Healthcare Professionals (HCPs) related to our CRM initiatives.
• Build and maintain an international medical education faculty for specialized training programs.
• Oversee the global certification process for training (software, procedures, content) and manage our BIOCERT platform.
• Drive project management for product launch trainings, including the rollout to various regions, and conduct Train-the-Trainer expert sessions.
• Develop and implement new e-learning training concepts focused on professional CRM aspects.