Senior Manager, WW Commercial Field Skills Commercialisation Learning, Cent

at  BristolMyers Squibb

WORKING WITH US

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
The WW Commercialisation Skills Development Team is the driving force behind empowering our Medical and Commercial field teams with the functional, and or, specialised skills needed to deliver exceptional customer experiences. As the Senior Manager, WW Commercial Field Skills, you will collaborate with a dedicated team committed to advancing learning and shaping the future of Commercial field skills training.

WHAT WE ARE LOOKING FOR:

The WW Commercialisation Skills Development Team is currently seeking a talented training professional who is passionate about developing high-impact training solutions. The Senior Manager role is a home-office based position that will focus on the design and development of functionally specific skills-based learning solutions for Commercial field colleagues. These solutions aim to empower Commercial field teams with the skills to deliver exceptional customer experiences during interactions with Healthcare Professionals (HCPs) and First Line leaders with the ability to coach their teams to essential BMS competencies.

• Collaborate with the Associate Director, WW Commercial & Medical Field Skills to define the strategy for annual field training needs assessment across the Commercial organisation
• Utilise qualitative and quantitative research methods to execute the training needs assessment and define functional skills gaps in Commercial field teams
• Prepare recommendations for skills-based learning solutions to address identified needs
• Present recommendations to US and International Commercialisation Learning teams to agree and prioritise implementation strategies
• Lead the design and development of skills-based learning solutions, ensuring solutions are high-impact, incorporate adult learning principles, and include sustainability plans to reinforce desired skills and behaviors
• Develop measurement strategies to accurately assess the acquisition of new knowledge and skills utilising the Kirkpatrick Evaluation Model
• Collaborate with the CRM, Technology Learning Solutions team on solutions that require a combination of technology and skills-based learning
• Prepare and deploy train-the-trainer (TTT) strategies to US and International Commercialisation Learning teams to ensure they are upskilled in training content and well-prepared to deploy to the appropriate Commercial roles inclusive of onboarding
• Critically assess existing skills-based training programs for Commercial field roles (e.g., a:coach, Collaborative Coach, Selling Skills, Customer Engagement Model Training, New Commercialisation Model Training) and employ a continuous improvement mindset to ensure programs remain current and relevant
• Support the Commercial onboarding process in partnership with US and International Commercialisation Learning teams by curating skills-based training content that is relevant to Commercial new hires
• Ensure programs are executed within budget guidelines
• Stay abreast of external trends for innovative training solutions and skill needs to ensure future readiness of the WW Field and Home Office Commercialisation Skills Tea