Senior Market Research Manager, Customer Experience

at  Ipsos Zrt

THIS MIGHT BE THE JOB FOR YOU IF YOU HAVE:

• Bachelor’s degree in marketing, business management, computer science, research or related field
• Ideal candidates will have up to 5 years of quantitative market research experience
• Expertise working with customer satisfaction/experience tools and methodologies preferred
• Ability to manage multiple projects – strong quantitative research project management skills
• Experience working with platforms such as Qualtrics, Medallia or InMoment an asset
• Comfortable processing, cleaning, and manipulating large data sets
• Ability to run API updates as well as webservice data transfers
• Comfortable using SPSS, SQL (or any similar tool) to manage data and solve complex business issues
• Outspoken and ability to form and maintain significant and ongoing client relationships
• Self-starter with the ability to successfully collaborate with a virtual team
• Self-motivated, analytical individual with an attention to detail who strives in a dynamic, deadline driven environment
• Superior organizational, multi-tasking, decision-making and problem-solving abilities
• Comfortable managing a demanding and multi-faceted workload
• Works well in a team environment with colleagues at all levels
  If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

WHAT MAKES THIS ROLE IMPORTANT AT IPSOS?

As a Senior Market Research Manager, you will play a key role in building programs, supporting technology initiatives, and delivering strategic insights to our clients. Your work will require time management skills and keen attention to detail. Your day-to-day responsibilities will include managing CXM platform programs from implementation through to ongoing managed services support. You will work closely with your senior CXM team to ensure quality execution, program value and positive account health.

WHAT YOU CAN EXPECT TO BE DOING:

• Executing all aspects of the research process from questionnaire programming and research design, data collection execution, big data management, analysis, and interpretation of results through to preparation of reports
• Liaising on a regular basis with other team members as well as other key internal operations groups if needed, to ensure that accurate, reliable results are delivered to client in a timely, cost-efficient manner
• Building and maintaining relationships with key clients by responding to queries and providing updates per client requests in an on-going timely manner.
• Documenting work processes and creating new efficiencies to run complex tasks for large research tracking programs.
• Providing day-to-day guidance and coaching to junior team members
• May act as manager to one or more Account Managers/Research Analysts. Includes overseeing training schedule, day-to-day guidance and supervision, and providing feedback (both ongoing and during annual review and goal setting).