Senior Master, Major

at  BC Ferries

Job Description :

THE OPPORTUNITY

We are seeking a dynamic leader to join as a senior member of the ship’s management team as a Senior Master.

As a Senior Master, you are responsible for the overall management of employees and the vessel, including managing and leading the Shipboard Management Team. The Senior Master coordinates the effective performance of the vessel and its personnel in providing safe, efficient, economic, and timely transport of passengers and vehicles. The Senior Master is responsible for creating, forecasting, and balancing the deck and overall budget for the vessel. You will also participate in ensuring high standards of employee engagement and customer service in accordance with company objectives.

• Serving as a senior route operations advisor to the team and spokesperson for the team with the Marine Superintendent, executive, and other departments and personnel
• Working with Colleagues to identify and implement improvements to customer service, safety, and financial and operational performance of the vessel
• Participate in cross-functional committees
• Monitoring and managing labour and non-labour expenditures and costs
• Resolving and providing guidance on the resolution of customer and employee problems, complaints and grievances
• Ensuring timely and effective communication amongst employees across watch and departments

Manages Human Resources / Employee Relations activities by:

• Attending job interviews of the deck department and subordinate managers/ supervisors, orientating and familiarization, conducting clearances and performances appraisals
• Monitoring, guiding, coaching and addressing issues related to performance, conduct and attendance
• Assisting in development and progression of employees and particular deck crew
• Establish and maintain professional work environment
• Ensure safe practices in vessel operation, monitoring that employee work practices meet WCB standards; regularly conducting emergency drills in passenger safety and control
• Implementing employee training programs in all phases of vessel operation, and ensuring crew members are familiar with policies and procedures
• Monitoring and ensuring compliance with internal and external regulations, legislation and company dress appearance standards
• Participating in investigation of incidents and internal inquiries
• Taking leadership on initiating effective corrective action and reporting equipment failures, damage, service interruption, accidents and incidents
• Ensuring the management of operational performance
• Serving as a Master on the vessel, when required, assuming all authorities and responsivities of the Master
• Monitoring the service plan and initiating changes to operating schedules in response to traffic patterns
• Overseeing the delivery and crewing of the vessel to and from refit; submitting the refit list and budget, participating in pre-refit meetings and monitoring the progress of the refit
• Ensuring that all policies and procedures are kept current
• Preparing and ensuring the maintenance of Senior Master Standing Orders and route performance records for the vessel’s operations in accordance with regulatory, vessel certification and audit requirements
• Contributing to the preparation of capital project business cases and related budgets, preparing capital requests, analysing, reviewing cross-watch and departmental financial and other performance reports, taking and initiating timely preventative corrective actions.