Senior Medical Team Administrator

at  Norfolk Suffolk Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions

MAIN DUTIES OF THE JOB

As Medical Administrator you will be responsible for providing administration support to named medical colleagues. Fuller duties are detailed in the attached job description, but are broadly grouped in line with the key headings listed below :

• Diary management; including booking clinics/ appointments and planning meetings and arranging travel arrangements
• Drafting correspondence and updating records: audio and copy typing all letters, memorandums, summaries and reports paying particular attention to accuracy and presentation, completing within given deadlines,
• To provide a confidential and efficient administrative service to teams.
• Maintaining an efficient process of entering correspondence on to the Electronic Patient Record (EPR) system
• Organise venues, accommodation and agendas for meetings.

We are looking for someone who can communicate in a professional manner with patients, relatives, Trust staff and other departments, with a compassionate nature and ability to remain calm when working under pressure. You will need to be able to prioritise your workload and to deal with confidential and sensitive issues in a professional manner with tact and diplomacy.
We are looking for someone with knowledge of IT systems and data management including MS Office. You will have experience of administrative support, reports and presentations, problem solving skills.
Do you want to know more? Please don’t hesitate to contact us for an informal discussion about the role!